Associate Director, Disability and Access

The University of Texas at Austin; Austin (TX); On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

100% employer-paid basic medical 1

Retirement contributions

Paid vacation and sick time

Paid holidays

Job summary

The University of Texas at Austin seeks an Associate Director of Disability and Access to lead and supervise Access Coordinators. You will manage complex student accommodations, oversee files, and drive process improvements in a collaborative campus setting.

You will partner with the Executive Director and Director to guide department direction, present at trainings, and maintain confidential records in compliance with FERPA and ADA requirements.

Qualifications

• Bachelor's degree in education, psychology, social science, behavioral science, or related field.
• At least three years of experience in disability higher education services or related field.
• Experience reviewing disability documentation and determining accommodations.
• Knowledge of ADA/ADA Amendments Act, Section 504, and FERPA regarding postsecondary disability services.
• Experience advising or supporting college students with disabilities and collaborating with faculty and staff.

Responsibilities

• Coordinate processes related to student accommodations and communicate timelines.
• Hire, train, supervise, and evaluate 4-5 Access Coordinators.
• Provide support for Access Coordinators and conduct consultations.
• Conduct intake and drop-in appointments with 150-200 students and determine accommodations.
• Oversee maintenance of student files and data reporting.
• Present accessibility information at campus events and lead committees.

Skills

Interpersonal skills

Written communication

Verbal communication

Supervising staff

Training and development

Problem solving

Stakeholder management

Case management

Education

Bachelor's degree in education, psychology, social science, behavioral science or related field

Master's degree (preferred)

Tools

Electronic case management systems

Student information databases

Job description

Job Posting Title:

Associate Director, Disability and Access

Hiring Department:

Disability and Access

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Exempt from FLSA

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:

About Disability and Access

Based in the philosophy that all students should be assured equal access and opportunity, Disability and Access (D&A) works to eliminate physical, instructional and attitudinal barriers by providing reasonable accommodations and fostering awareness within the University community. Disability and Access services include student accommodations, the Assistive Technology Education Center, and coordination of sign language interpreters/CART/TypeWell for students, faculty, and staff who are Deaf or Hard of Hearing.

The Disability Cultural Center has dedicated space and staff to provide education, community, and advocacy for all members of the UT community.

Longhorn TIES serves neurodivergent students through one-on-one student support and drop-in coaching and provides training and outreach to campus.

Purpose:

The Associate Director ensures that students receive appropriate accommodations by training and supervising Access Coordinators, maintaining a caseload of complex student accommodations, overseeing file management, and suggesting process improvements. The Associate Director plays a lead role in guiding the department staff and direction of the department itself. The Associate Director works closely with the Executive Director and Director of Disability and Access.

Responsibilities:

• Coordinate processes related to student accommodations (including, but not limited to: priority registration, course load reduction/medical withdrawal, accommodation letters) with internal D&A teams as well as with external campus partners. Make recommendations for process improvements, provide training and ensure relevant timelines are met and updates are communicated internally and externally.
• Hire, train, supervise, and evaluate 4-5 Access Coordinators. Establish performance expectations, monitor workloads, provide regular feedback, and support professional development. Guide staff in determining and implementing reasonable accommodations through individualized review of disability documentation, student experiences, and access barriers.
• Provide support for Access Coordinators and Senior Access Coordinators related to clarification on D&A processes and procedures. Serve as point of contact for day-to-day questions and concerns related to student interactions, accommodations and documentation from Access Coordinators and Senior Administrative Associates. Lead consultation and review sessions.
• Conduct intake and drop-in appointments with current and prospective students and families and maintain a caseload of approximately 150-200 students. Determine reasonable accommodations and support faculty and staff in implementation of approved accommodations. Ensure accurate records are maintained in a confidential manner in keeping with the University's document retention policy, privacy laws, FERPA and ADA requirements.
• Oversee processes to ensure maintenance of D&A student files (e.g.: data consistency, inactivations, record retention, etc.). Ensure end-of-the semester reporting requirements are met. Work closely with D&A Director related to data syncs, database updates and maintenance, and data reporting.
• Presents accessibility and disability information at campus events and trainings for students, faculty, staff and the campus community. Leads and participates in campus committees related to accessibility. Fill in for D&A Directors on meetings and projects as needed.
• Serve as point of contact for campus departments on student-facing concerns (e.g.: Texas Parents, New Student Services, Student Emergency Services, Office of the President, etc.). Communicates and problem-solves with a variety of stakeholders, including students, faculty, staff, administrators and community members. Update D&A directors and access coordinators as needed related to specific student situations or access concerns.

Required Qualifications:

• Bachelor's degree in education, psychology, social science, behavioral science, or a related field.
• At least three years of experience in disability higher education services, student accessibility, or a closely related field, including experience administering or coordinating student programs or services.
• Experience reviewing disability documentation, including psychoeducational evaluations, identifying functional impacts and access barriers, and determining reasonable accommodations.
• Working knowledge of the Americans with Disabilities Act, the ADA Amendments Act, Section 504 of the Rehabilitation Act, and FERPA as they relate to postsecondary disability services.
• Experience advising or supporting college students with disabilities and collaborating with faculty and staff to implement accommodations.
• Experience supervising staff, including training, providing feedback, evaluating performance, and supporting professional development.
• Demonstrated ability to guide staff through complex student situations, exercise sound judgment, and support consistent, individualized accommodation decisions.
• Experience responding to students in distress, addressing sensitive concerns, and coordinating referrals to appropriate campus resources.
• Demonstrated ability to coordinate processes, manage competing priorities, meet deadlines, and collaborate across departments.
• Strong interpersonal, written communication, and verbal communication skills, including the ability to explain accommodation decisions and procedures clearly and navigate difficult conversations.
• Experience maintaining confidential records and using electronic case management systems or student information databases.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

• Master's degree in higher education, education, psychology, social science, behavioral science, or a related field.

• Experience supervising professional staff in a higher education disability services office.

• Experience facilitating case consultation, resolving complex accommodation concerns, and developing staff training.

• Experience supporting students with a range of disabilities, including learning disabilities, attention related disabilities, autism, psychological disabilities, and chronic health conditions.

• Experience improving accommodation workflows, developing procedures, and using service data to inform operational decisions.

• Demonstrated effectiveness working with students from varying backgrounds and supporting students through transitions into higher education.

Salary Range:

$75,000 - $83,000

Working Conditions:

• Typical office environment on a university campus
• Use of typical office equipment such as computers, phones, copier/scanner/fax machine

Work Shift:

• Typical business hours, Monday - Friday, 8am - 5pm

Required Materials:

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Benefits:

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards to learn more about the total benefits offered.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.