Director of Strategy, Implementation, and Client Success

AnsibleHealth; North Carolina; Remote; USD 130,000 - 140,000; Full time

Job summary

Join a forward-thinking company as a Director of Strategy, Implementation, and Client Success, where you'll play a crucial role in transforming primary care through innovative technology. This position is ideal for a dynamic professional who thrives in a fast-paced startup environment and is passionate about improving patient outcomes. You'll manage onboarding processes, build strong relationships with healthcare partners, and lead a team to ensure the successful deployment of AI-powered solutions. If you have exceptional leadership skills and a deep understanding of the healthcare landscape, this opportunity offers a chance to make a real impact in the industry.

Benefits

Flexible PTO

Health insurance

Equity options

Qualifications

• 5-8 years in client-facing leadership roles in healthcare.
• Master's degree or advanced degree in relevant fields.

Responsibilities

• Manage onboarding and implementation for healthcare partners.
• Cultivate relationships and oversee AI-powered tool implementation.

Skills

Leadership

Strategic Thinking

Analytical Problem-Solving

Project Management

Communication Skills

Education

Master's degree in health services or related field

Tools

CRM systems

Project management tools

Google Workspace

Google Slides

Job description

What is Ansible Health?

AnsibleHealth is a virtual multi-speciality medical group that unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we're a Series A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you're passionate about transforming healthcare through technology, join our diverse team in making a real impact.

The Job at a Glance

We are looking for a top-tier Director of Strategy, Implementation, and Client Success to become an integral part of our expanding team. This role is vital in overseeing the implementation of our AI-powered solutions, managing key partnerships, and driving operational excellence. The ideal candidate will demonstrate exemplary leadership, excellent communication skills, and outstanding strategic thinking abilities. This position offers an exciting opportunity to contribute significantly to our mission of transforming primary care through innovative technology.

Responsibilities

• Manage the onboarding process for new healthcare partners, facilitating a smooth transition from initial outreach to full implementation.

• Cultivate strong relationships with healthcare partners through regular communication, strategic planning sessions, and performance reviews.

• Oversee the implementation of AnsibleHealth's AI-powered tools, ensuring they meet quality standards and partner expectations.

• Identify opportunities for product enhancement and new feature development based on partner feedback and market trends.

• Manage partner issues effectively, escalating to executive management when necessary and owning the resolution process.

• Maintain a deep understanding of AnsibleHealth's capabilities and vision, effectively communicating our value proposition to partners and identifying growth opportunities.

• Build and mentor a team of Implementation Specialists and Field Staff, ensuring effective deployment of AnsibleHealth's solutions.

• Lead annual strategic planning processes for key partnerships, focusing on relationship management, value perception, and optimization of AnsibleHealth's solutions.

• Prepare and deliver partner-facing presentations, proposals, and other materials as needed.

• Provide regular performance reports on assigned partnerships to AnsibleHealth's senior management team.

• Collaborate with internal teams, including technical and analytic staff, to ensure seamless integration of AnsibleHealth's solutions.

• Achieve high partner retention rates and meet targeted performance improvements for existing partnerships.

• Identify and cultivate relationships with potential partners, health information exchanges, and other healthcare organizations to expand AnsibleHealth's reach.

The ideal candidate for this role at AnsibleHealth is a dynamic professional who thrives in a fast-paced, ever-changing startup environment. They should possess exceptional leadership skills, strategic thinking abilities, and strong communication skills. They should be adept at managing multiple priorities, from partner relationships to product implementation and optimization.

Required Qualifications and Competencies

• Master's degree or advanced degree in health services, health policy, information technology, or a related field.

• Minimum 5-8 years of experience in a client-facing leadership role within the healthcare industry.

• Proven track record of creating, maintaining, and enhancing customer relationships.

• Strong competencies in analytical problem-solving, project management, and strategic planning.

• Excellent written and verbal communication skills, with the ability to effectively interact with senior management.

• Results-oriented with the ability to prioritize and manage multiple projects simultaneously.

• Comfortable working in a fast-paced, dynamic environment while maintaining focus on key goals.

• Solid grasp of the US healthcare system and its intricacies.

• Proficiency with CRM systems, project management tools, and standard office applications.

• Mastery of Google Workspace and Google Slides.

Nice to have

• Experience with AI-powered healthcare solutions.

• Knowledge of value-based care models and population health management.

• Familiarity with remote patient monitoring systems.

• Experience in leading cross-functional teams.

Job Details

Full-time: 40 hours a week.

Benefits: Base salary $130,000 - $140,000 plus equity (if applicable), flexible PTO, health insurance, and other benefits commensurate with experience.

Location: Remote (with willingness to travel for partner visits, company meetings, and leadership retreats as required)

APPLICATION INSTRUCTIONS:

Cover Letter:

"In your cover letter, please elaborate on your interest in AnsibleHealth and your background/work experiences that make you a suitable candidate for this position. We are particularly interested to hear about your experience and understanding of value-based care."

Assessment:

Please provide a brief response to the following scenario (not more than 250 words):

“In your understanding and experience, how might a service like AnsibleHealth's cardiometabolic medical home intensive care management program fit differently into a value-based care model compared to a traditional fee-for-service model? Please consider aspects like cost, quality of care, patient outcomes, and provider incentives in your response.”

We look forward to receiving your application. Make sure to include both your cover letter and your response to the scenario.