Director of Strategic Operations, Litigation Support

Jobgether SRL; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

Stock options

401(k) plan

Remote work stipend

Bonus incentive

Job summary

Jobgether is seeking a Director of Strategic Operations, Litigation Support in the United States. You will drive operational strategy, execution, and scalability within a fast-growing litigation support function, partnering with senior leadership to improve efficiency and expand into new jurisdictions and service lines.

You will lead cross-functional initiatives, design scalable processes, and establish systems to support sustainable growth, including knowledge of court filing and Service of

Qualifications

• Experience leading strategic ops initiatives in fast-growing environments.
• Ability to manage ambiguous, high-stakes projects end-to-end.
• Experience with reporting frameworks covering SLAs and productivity.

Responsibilities

• Define strategic priorities and shape the operational roadmap.
• Lead cross-functional projects from conception to implementation.
• Develop scalable processes and SOPs for growth.
• Own workforce planning, recruitment, and ramp-up strategies.
• Build leadership reporting frameworks for key metrics.

Skills

Strategic leadership

Operational planning

Cross-functional collaboration

Program/project management

Data-driven decision making

Stakeholder communication

Performance reporting

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Strategic Operations, Litigation Support based in the United States.

Overview

The Director of Strategic Operations, Litigation Support will drive operational strategy, execution, and scalability within a fast-growing litigation support function. This role combines strategic planning, analytical problem-solving, and hands-on project leadership to turn complex challenges into measurable business outcomes. Working closely with senior leadership, you will improve operational efficiency, strengthen performance reporting, and support expansion into new jurisdictions and service lines. You will lead cross-functional initiatives, develop scalable processes, and establish the systems needed to support sustainable growth. The position also requires building expertise in court filing and Service of Process regulations to translate legal requirements into effective operational workflows. This is an opportunity for a proactive, data-driven leader who thrives in a remote environment where priorities evolve and ownership is essential.

Accountabilities

• Collaborate with the Litigation Support General Manager to define strategic priorities, shape the operational roadmap, and inform high-impact decisions in fast-moving, uncertain environments.
• Lead cross-functional projects, go-to-market operations, and process design initiatives, taking ownership of operational gaps and driving projects from conception through implementation.
• Identify inefficiencies and implement solutions that improve performance, increase gross merchandise value (GMV), and support expansion into new jurisdictions, client segments, and service lines.
• Coordinate organizational transitions, team design, and process rollouts while managing relationships with delivery teams, including service-level agreements (SLAs) and escalations.
• Establish quality standards, monitor operational performance, and collaborate with managers to address performance gaps through coaching and process improvement.
• Develop and maintain leadership reporting frameworks covering SLAs, productivity, error rates, case completion, and other key operational indicators.
• Conduct strategic and operational research and prepare executive- and board-ready presentations that translate complex data and operational findings into clear recommendations.
• Partner with product and technical teams to define requirements, assess trade-offs, and manage initiatives from initial research through execution.
• Own workforce planning, including recruitment, onboarding, and ramp-up strategies for new team members.
• Build detailed working knowledge of California court filing and Service of Process rules, leading the research, project management, and process design required to expand into additional states and jurisdictions.
• Develop standard operating procedures (SOPs), training frameworks, and playbooks that support operational consistency and scalability for internal teams and clients.
• Escalate issues requiring executive intervention, represent Litigation Support Operations in company-wide initiatives, and manage multiple concurrent projects while maintaining quality and momentum.

Requirements

• At least 5 years of experience in operations, strategy, or business operations, ideally within legal services, professional services, or a high-growth startup.
• Demonstrated ability to independently manage ambiguous, high-stakes projects from problem diagnosis through solution design and implementation.
• Proven experience managing multiple concurrent initiatives, including process rollouts, market or jurisdictional expansion, and leadership-driven projects.
• Hands-on experience developing and maintaining operational reporting frameworks covering SLAs, productivity, error rates, and other performance metrics.
• Experience partnering with product and technical teams to define requirements, evaluate trade-offs, and oversee projects from research through delivery.
• Strong analytical skills and the ability to learn complex, unfamiliar domains quickly, including court filing and Service of Process regulations.
• Excellent written and verbal communication skills, with experience preparing executive-level and board-ready materials.
• Experience working with people managers to improve performance through structured processes, coaching, and constructive feedback.
• A track record of scaling operations, teams, or processes across new markets, jurisdictions, or service lines.
• Comfort working in a dynamic environment with evolving responsibilities, shifting priorities, and a high degree of autonomy.
• Strong organizational skills, sound judgment, and the ability to translate strategic objectives into practical, measurable outcomes.

Benefits

• Salary: $150,000-$190,000 per year.
• Incentive compensation: Bonus included.
• Healthcare: Premium medical, dental, and vision coverage for employees and their families, with 100% of premiums covered for some plans.
• Wellness and mental health: Shared benefits available to employees and their families.
• Flexible paid time off: Flexibility to support work-life balance.
• Equity: Stock option opportunities.
• Retirement: Access to a company-provided 401(k) account.
• Remote work support: Home office setup and a monthly stipend to help cover internet and phone expenses.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.