Director of Strategic Account Management

Medical Solutions; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Job summary

Medical Solutions is seeking a Director of Account Management to lead a team of RAMs and CSMs across a national client base. You will drive account strategy, growth through re-orders, and standardize client communication and tools.

The role requires executive relationship experience and a track record of delivering growth in staffing or healthcare environments. You will mentor regional teams, oversee CRM reporting, and present to senior leaders during client reviews.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• Minimum five years of management experience in Sales or Client Services.
• Experience building executive relationships with senior leaders.
• Proven ability to lead high-performance teams.
• Excellent communication and IT fluency.

Responsibilities

• Develop and execute the overarching account management strategy.
• Lead strategic client relationships across key accounts.
• Oversee account planning, resource allocation, and cross-functional alignment.
• Coach RAMs and CSMs; conduct regular account reviews.
• Serve as executive sponsor for client accounts and drive cross-functional collaboration.

Skills

Leadership

Executive relationships

Sales strategy

Customer relationships

CRM proficiency

Excel & PowerPoint

Education

Bachelor’s degree in business, marketing, or related field

Tools

CRM

ATS

ERP

Business reporting

Job description

Medical Solutions is seeking a Director of Account Management to lead a team of RAMs and CSMs across a national client base. You will drive account strategy, growth through re-orders, and standardize client communication and tools.

The role requires executive relationship experience and a track record of delivering growth in staffing or healthcare environments. You will mentor regional teams, oversee CRM reporting, and present to senior leaders during client reviews.