Director of Store Operations- Eataly King of Prussia (New Store Opening!)

Eataly; King of Prussia (Montgomery County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Director of Store Operations to lead complex operations and drive sales in a vibrant environment. In this pivotal role, you will collaborate with senior leadership to implement strategies that enhance guest experiences and optimize profitability. The ideal candidate will possess extensive management experience in fast-paced settings, a passion for Italian food, and exceptional leadership skills. Join a dynamic team where your contributions will make a significant impact on the store's success and community engagement.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP with company match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Qualifications

• 8+ years of management experience in high volume restaurant/retail.
• Strong working knowledge of Microsoft Office tools.

Responsibilities

• Oversee store operations ensuring Eataly standards are met.
• Collaborate with leadership to develop strategic plans for operations.

Skills

Management Experience

Communication Skills

Leadership Skills

Problem-Solving Skills

Organizational Skills

Analytical Skills

Business Management Skills

Knowledge of Italian Cuisine

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
• Establishes and monitors KPIs to measure and improve store performance
• Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
• Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
• Serves as the final decision-making point of contact in addressing problems related to the store
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Partners with HR to be actively involved in hiring, performance reviews, and terminations
• Represents the store to the community and guests
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
• Passion for Italian food and hospitality
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
• Exceptional communication, leadership, motivational, and team-building skills
• Demonstrated problem-solving, organizational, analytical, and business management skills
• Experience with Italian cuisine and wine highly preferred

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP with company match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.