Director Of Software Support Engineering

Jobtailor; Illinois; On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a senior engineering leader to lead multiple product-focused software teams in Illinois. You will mentor engineers, collaborate with product managers, and drive architectural initiatives across full-stack applications.

You will champion modern software practices, agile processes, and the adoption of microservices and AWS deployments. This is a hands-on leadership role requiring strategic thinking and a passion for tech excellence.

Qualifications

• Bachelor’s Degree required.
• 7+ years of software development experience.
• 5+ years of people management experience.
• Master’s Degree preferred (CS or Software Engineering).
• 10+ years of software development experience preferred.
• 5+ years applying Agile practices (preferred).
• Experience using interactive AI tooling to accelerate productivity (preferred).

Responsibilities

• Lead, manage and grow multiple teams of product focused software engineers.
• Mentor and guide the professional and technical development of engineers on your team.
• Collaborate with product managers to understand desired capabilities and testing scenarios.
• Continuously improve software engineering practices.
• Design, develop, test, implement, and support full‑stack solutions within Agile teams.
• Lead scalability, availability and resilience of solutions.
• Stay current with tech trends, explore new technologies, and mentor others in the engineering community.
• Encourage innovation, inclusion, and cross-team collaboration to improve velocity.
• Oversee deployment of applications into AWS environments.
• Transform monolithic apps into microservices and build new microservices.

Skills

People management

Software development

Agile practices

Full-stack development

Mentoring

Team leadership

Education

Bachelor’s Degree

Master’s Degree in Computer Science

Master’s Degree in Software Engineering

Tools

AWS

Microservices architecture

Job description

• Lead, manage and grow multiple teams of product focused software engineers
• Mentor and guide the professional and technical development of engineers on your team
• Work with product managers to understand desired application capabilities and testing scenarios
• Continuously improve software engineering practices
• Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full‑stack development tools and technologies
• Lead the craftsmanship, availability, resilience, and scalability of your solutions
• Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community
• Encourage innovation, implementation of cutting‑edge technologies, inclusion, outside‑of‑the‑box thinking, teamwork, self‑organization, and diversity
• Work across to improve the velocity of your and other teams
• Lead efforts to deploy new and existing applications into AWS environments
• Break existing monolithic applications into micro‑service architectures and build new microservices

Requirements

• Bachelor’s Degree
• At least 7 years’ experience in software development
• At least 5 years’ experience in people management
• Master’s Degree in Computer Science or a Master’s Degree in Software Engineering (preferred)
• 10+ years’ of experience in software development (preferred)
• 5+ years’ of experience in Agile practices (preferred)
• Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion (preferred)

Certifications & Qualifications

• Bachelor’s Degree
• Master’s Degree in Computer Science
• Master’s Degree in Software Engineering