Director of Software Engineering - Content and Experimentation

JPMorganChase; Columbus (OH); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorganChase is seeking a Director of Software Engineering in the Digital Technology group to lead a Content and Experimentation platform, driving scalable delivery, targeting, and rapid iteration through experimentation.

You will partner across Product, Design, Data/Analytics and Marketing to set roadmaps, SLAs, and measurable outcomes while enforcing security and governance in a cloud-native AWS environment.

Qualifications

• Formal training or certification on software engineering concepts and 10+ years applied experience.
• 5+ years of experience leading technologists to manage complex items within your domain.
• Experience leading cross-functional teams of technologists.
• Experience with hiring, developing, and recognizing talent.
• Experience leading adoption of agentic AI-enabled engineering practices.
• Strong understanding of responsible AI use and governance in engineering workflows.
• Practical cloud native experience, especially AWS.

Responsibilities

• Leads technology and process implementations to achieve functional technology objectives
• Accountable for decisions that influence teams' resources, budget, tactical operations, and processes
• Sets direction and governance for AI-enabled engineering and SDLC/TLM automation within a technical area
• Applies knowledge of SDLC toolchain to improve automation and capacity unlock initiatives
• Owns the engineering strategy and execution for a Content and Experimentation platform
• Partners with Product, Design, Data/Analytics, and Marketing to define roadmaps and SLAs/SLOs
• Establishes platform governance for experimentation including A/B/n testing and rollout strategies
• Drives cloud-native delivery on AWS with security and reusable platform capabilities

Skills

Leadership

Agentic AI

AWS

Cloud native

SDLC automation

Platform governance

Experimentation

Content delivery

Stakeholder management

Security & governance

Education

CS/CE/Math degree

Tools

CMS

AI tooling

Job description

Job Description

If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you.

As a Director of Software Engineering at JPMorganChase within the Digital Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery.

Job Responsibilities

• Leads technology and process implementations to achieve functional technology objectives
• Accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Sets direction and governance for agentic AI-enabled engineering and SDLC/TLM automation within a technical area to drive measurable improvements in speed, quality, and operational outcomes (e.g., AI-orchestrated delivery workflows, release readiness controls, automated test modernization, and incident triage acceleration), while establishing guardrails for validation, security, resiliency, traceability, and reuse across teams
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation and support capacity unlock initiatives at scale
• Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations
• Delivers technical solutions that can be leveraged across multiple businesses and domains
• Influences peer leaders and senior stakeholders across the business, product, and technology teams
• Owns the engineering strategy and execution for a Content and Experimentation platform, enabling scalable content delivery, targeting, personalization, and rapid iteration via experimentation
• Partners with Product, Design, Data/Analytics, and Marketing stakeholders to define platform roadmaps, SLAs/SLOs, and measurable outcomes (e.g., experimentation velocity, conversion impact, platform reliability)
• Establishes platform governance for experimentation (guardrails, statistical rigor, auditability, and policy-aligned controls), including standard patterns for feature flags, A/B/n testing, and rollout strategies
• Drives cloud-native delivery on AWS for the platform (e.g., reliability, performance, cost optimization, observability, incident response), with strong focus on secure-by-design and reusable platform capabilities

Required Qualifications, Capabilities, And Skills

• Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience developing or leading cross-functional teams of technologists
• Experience with hiring, developing, and recognizing talent
• Experience leading adoption of agentic AI-enabled engineering practices (using enterprise-authorized tools within the work environment) across teams, including defining operating expectations (human-in-the-loop validation, quality gates), measuring outcomes, and ensuring secure handling of sensitive inputs/outputs
• Strong understanding of responsible AI use and control expectations in engineering workflows, including data sensitivity, resiliency/security implications, and governance; ability to influence leaders on safe scaling patterns and reuse
• Practical cloud native experience
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
• Hands-on leadership experience designing and operating content delivery and experimentation capabilities (e.g., feature flags, A/B testing frameworks, rollouts, targeting/personalization) in a multi-team environment
• Strong AWS knowledge for building and running scalable platforms (e.g., networking, compute, storage, security, observability, resiliency patterns, and cost management)
• Experience defining platform operating models (intake, prioritization, self-service enablement, reliability targets, runbooks, and on-call practices) for product-facing engineering platforms
• Strong understanding of API-first and event-driven architectures to integrate content and experimentation services with downstream channels and product applications

Preferred Qualifications, Capabilities, And Skills

• Participate in and lead opportunities with third parties, working to understand why and how we may integrate and leverage their capabilities
• Experience hiring top talent, growing careers, and coaching individuals and managers to higher performance
• Experience operating software platforms
• Strong understanding of AWS services and infrastructure
• Experience with content management platforms (CMS) and content lifecycle concerns (authoring, workflow, governance, localization, versioning, and publishing) to support enterprise-scale content operations

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non‑profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.