Senior Director Software Engineering

JPMorganChase; Columbus (OH); On-site; USD 250,000 - 350,000; Full time

Job summary

JPMorgan Chase is seeking a Senior Director of Software Engineering within Consumer & Community Banking Operations Technology. You will lead multiple technical domains, guide platform development, and champion best practices to deliver scalable, resilient, user-centric solutions.

You will oversee cross-functional teams, drive adoption of advanced technologies, and align with the firm's vision and objectives, shaping the future of financial services.

Qualifications

• Formal training or certification on software engineering concepts with 10+ years applied experience.
• 5+ years of experience leading technologists to manage and solve complex items.
• Experience delivering complex, multi-team programs at scale and on schedule.
• Deep expertise across API design, cloud, CI/CD, containers, event streaming, databases, security, and QA automation.
• Experience leading AI-enabled engineering operating models and governance.

Responsibilities

• Leads multiple technology and process implementations across departments to achieve firmwide technology objectives.
• Directly manages multiple areas with strategic transactional focus.
• Sets and scales multi-department strategy for AI-enabled engineering and SDLC/TLM automation; establishes guardrails for validation, security, and reuse.
• Applies knowledge of SDLC tools to drive cross-domain reuse and capacity unlock across departments.
• Provides leadership to teams while overseeing populations across platforms, divisions, and lines of business.
• Acts as primary interface with senior leaders, stakeholders, and executives, driving consensus across objectives.
• Manages multiple stakeholders, complex projects, and large cross-product collaborations.
• Influences peer leaders and senior stakeholders across business, product, and technology.

Skills

Leadership

Strategic thinking

Agile management

Hands-on coding

Cloud-native

AI governance

Education

BS/MS in Computer Science or related field

Tools

Kubernetes

Docker

AWS (EKS)

Datadog

CloudWatch

Job description

Job Description

Shape the future of financial services at JPMorganChase. Join us to drive innovation, deliver impactful solutions, and lead teams at the forefront of technology.

Job Description

Shape the future of financial services at JPMorgan Chase within Consumer & Community Banking Operations Technology, you will lead multiple technical domains, managing high-performing teams and collaborating across the organization. You will drive strategic platform development, champion industry best practices, and ensure delivery of scalable, resilient, and user-centric solutions. Your leadership will guide the adoption of advanced technologies and frameworks, aligning with the firm's vision and objectives.

As Senior Director of Software Engineering at JPMorgan Chase within Consumer & Community Banking Operations Technology, you will lead multiple technical domains, managing high-performing teams and collaborating across the organization. You will drive strategic platform development, champion industry best practices, and ensure delivery of scalable, resilient, and user-centric solutions. Your leadership will guide the adoption of advanced technologies and frameworks, aligning with the firm's vision and objectives.

Job Responsibilities

• Leads multiple technology and process implementations across departments to achieve firmwide technology objectives
• Directly manages multiple areas with strategic transactional focus
• Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
• Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
• Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
• Manages multiple stakeholders, complex projects, and large cross-product collaborations
• Influences peer leaders and senior stakeholders across the business, product, and technology teams

Required Qualifications, Capabilities, And Skills

• Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Proven success delivering complex, multi-team programs at scale and on schedule.
• Experience developing or leading large or cross-functional teams of technologists
• Deep expertise across the technology stack: API design (REST, SOAP, gRPC, GraphQL), AWS cloud (EKS, networking, serverless, IAM), CI/CD, container orchestration (Kubernetes, Docker), event streaming (Kafka, Kinesis), CDN, front-end frameworks, observability (Datadog, CloudWatch SLOs/SLIs), large-scale databases (PostgreSQL, Neo4j, Aurora), security, compliance, and QA automation.
• Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools within the work environment), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams.
• Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.
• Experience leading complex projects supporting system design, testing, and operational stability
• Experience with hiring, developing, and recognizing talent
• Mastery of modern delivery methodologies (Agile, Scrum, Kanban), with adaptability to context.
• Hands‑on coding experience.
• Extensive practical cloud native experience

Preferred Qualifications, Capabilities, And Skills

• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
• BS/MS in Computer Science, Engineering, or related technical field.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.