Director of Practice Operations

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 160,000 - 185,000; Full time

Job summary

Beth Israel Lahey Health seeks a Director of Practice Operations to lead MAPS physician practices, align budgets, and optimize revenue cycles. You will collaborate with physicians, APPs, and leadership to drive operational excellence and patient care improvements.

The role requires strong leadership, HIPAA/regulatory knowledge, and ability to manage multiple departments while promoting a culture of wellbeing and equity across Mount Auburn platforms.

Qualifications

• Bachelor's degree in Healthcare Admin, Business, Management, Economics, or related field.
• 5–7 years of progressively responsible healthcare management experience.
• Experience in physician practice management preferred.

Responsibilities

• Direct operational oversight for assigned physician practices, ensuring achievement of organizational objectives and strategic goals.
• Develop, administer, and monitor annual operating and capital budgets; implement initiatives to improve financial and operational targets.
• Recruit, mentor, develop, and evaluate Practice Managers and other leaders to promote engagement and high performance.
• Develop and monitor departmental policies to ensure compliance with regulatory requirements.
• Partner with Billing Services and clinical leadership to optimize revenue cycle performance and maximize reimbursement.
• Serve as primary operational liaison among physicians, APPs, staff, and leadership to address concerns.
• Lead quality improvement, patient safety, and efficiency initiatives to enhance care and service delivery.
• Collaborate with HR on workforce planning, recruitment, performance management, and development.

Skills

Practice operations

Budgeting

Revenue cycle

HIPAA compliance

Leadership

Communication

MS Office

Regulatory compliance

Education

Bachelor's degree in healthcare administration

Tools

EHR systems

Healthcare IT

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Beth Israel Lahey Health and Mount Auburn Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Mission, Vision & Values | Mount Auburn Hospital.

The Director of Practice Operations provides strategic and operational leadership for assigned physician practices within Mount Auburn Professional Services (MAPS). Reporting to the Executive Director of MAPS, this position is responsible for ensuring efficient practice operations, financial stewardship, regulatory compliance, and continuous performance improvement. The Director serves as a key liaison between physicians, advanced practice providers, practice leadership, and administrative departments while leading initiatives that support organizational growth, patient experience, quality outcomes, and operational excellence.

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

• Direct operational oversight for assigned physician practices, ensuring achievement of organizational objectives, and strategic goals.
• Develop, administer, and monitor annual operating and capital budgets; implement initiatives to achieve financial and operational performance targets.
• Recruit, mentor, develop, and evaluate Practice Managers and other administrative leaders to promote engagement and high performance.
• Develop, implement, and monitor departmental policies, procedures, and operational standards to ensure compliance with organizational expectations and regulatory requirements.
• Partner with Physician Billing Services and clinical leadership to optimize revenue cycle performance, improve charge capture, and maximize reimbursement opportunities.
• Serve as the primary operational liaison among physicians, Advanced Practice Providers, practice staff, and executive leadership to address concerns and support organizational initiatives.
• Lead quality improvement, patient safety, and operational efficiency initiatives designed to enhance patient care and service delivery.
• Collaborate with Human Resources on workforce planning, recruitment, employee relations, performance management, and talent development activities.
• Coordinate support services and resources across departments including Human Resources, Information Services, Facilities, Purchasing, Security, and other operational partners.
• Partner with marketing and community relations teams to support practice growth initiatives, physician recruitment efforts, and new program development.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Management, Economics, or a related field required.
• Equivalent combination of education and 5-7 years of progressively responsible healthcare management experience may be considered.
• Experience in physician practice management strongly preferred.

Knowledge, Skills And Abilities

• Knowledge of physician practice operations, healthcare finance, budgeting, and revenue cycle management.
• Knowledge of regulatory compliance requirements, including HIPAA, Medicare, and federal and state healthcare regulations.
• Strong leadership, employee development, and change management skills.
• Excellent analytical, organizational, written, and verbal communication skills.
• Ability to establish effective working relationships with physicians, advanced practice providers, administrators, staff, patients, and community partners.
• Proficiency with healthcare information systems and Microsoft Office applications, including spreadsheet and word-processing software

Other Requirements

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment
• Demonstrated commitment to promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.
• Demonstrated commitment to diversity, equity, inclusion, and belonging.
• Ability to operate effectively in a fast-paced healthcare environment with multiple competing priorities.
• Ability to travel between practice locations as needed.
• Maintain compliance with all organizational, regulatory, and patient privacy requirements, including HIPAA standards.

About Us

Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Pay Range

$160,000.00 USD - $185,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled