Director of Branch Operations-Heavy Equipment

Kimmel & Associates; Richmond (VA); On-site; USD 175,000 - 220,000; Full time

Benefits offered by this job

Base salary 175k-220k

Bonus plan

Vehicle plan

Health insurance

Retirement plan

Paid time off

Leadership training

Career advancement

Job summary

Kimmel & Associates Inc. is seeking a Director of Branch Operations to lead a regional network of branches, driving profitability, productivity, and top-notch service across parts and service functions.

The ideal candidate has heavy equipment industry leadership, strong financial acumen, and experience developing leaders, improving operations, and delivering value to customers and stakeholders nationwide. Responsibilities include budgeting, forecasts, setting performance objectives, and

Qualifications

• Bachelor's degree from an accredited university preferred.
• 7+ years of Caterpillar parts and service experience or 15+ years in the heavy equipment industry.
• Minimum of 5 years of management experience leading managers and leaders.
• Strong knowledge of Caterpillar equipment, systems, components, and service.
• Experience managing regional operations, budgets, forecasts, and performance.
• Experience with budgets, forecasts, and long-term business plans.
• Understanding of parts and service gross profit, expenses, and pretax earnings.
• Ability to evaluate metrics, identify improvements, and implement strategies.
• Experience with lean, continuous improvement, and change management.
• Strong leadership, communication, and relationship-building skills.
• Ability to develop branch management teams and performance standards.
• Proven ability to build customer relationships and resolve service issues.
• Advanced computer skills including MS Office and dealership software.

Responsibilities

• Provide strategic and operational leadership across regional branches.
• Oversee branch managers, manage budgets, forecasts, and profitability.
• Improve productivity and customer satisfaction in parts and service.
• Develop future leaders and strengthen customer relationships.
• Collaborate across departments with manufacturers and partners.

Skills

Leadership

Management

Financial acumen

Lean methods

Change management

Communication

Problem solving

Team development

Customer relationship

Strategic planning

Education

Bachelor's degree

Tools

MS Office

Dealership systems

Service diagnostics software

Job description

About the Company

Our client is a well-established, family-owned heavy equipment organization with nearly a century of industry experience. The company supports critical infrastructure, construction, and commercial operations by providing equipment solutions, parts, and service support to customers throughout its territory.

Built on a foundation of integrity, customer commitment, and employee development, the organization continues to invest in operational excellence, long-term growth, and continuous improvement. Its collaborative culture emphasizes safety, accountability, and building strong relationships with employees, customers, and industry partners.

About the Position

The Director of Branch Operations will provide strategic and operational leadership across a regional network of branches, with responsibility for financial performance, productivity, customer satisfaction, and the effectiveness of parts and service operations.

Reporting to senior leadership, this individual will oversee branch managers and supporting teams, establish performance objectives, manage budgets and forecasts, and implement initiatives that improve profitability and operational efficiency. The Director will also play a key role in executing the organization's construction equipment strategy, strengthening customer relationships, and developing future leaders throughout the region.

The ideal candidate is an experienced heavy equipment industry leader with a strong background in parts and service operations, financial management, and multi-location leadership. This individual must be capable of leading through others, driving measurable business results, and fostering a culture of safety, continuous improvement, and exceptional customer service.

Requirements

• Bachelor's degree from an accredited university preferred.
• At least 7 years of direct Caterpillar parts and service experience or 15 years of experience in the heavy equipment industry.
• Minimum of 5 years of management experience, including demonstrated success leading managers and other leaders.
• Strong working knowledge of Caterpillar equipment, machine systems, components, and service requirements.
• Demonstrated ability to manage regional operations, improve productivity, and achieve financial and operational performance objectives.
• Experience developing and managing annual budgets, financial forecasts, and long-term business plans.
• Strong understanding of parts and service financial performance, including gross profit, expenses, and pretax earnings.
• Ability to evaluate operational metrics, identify improvement opportunities, and implement effective business strategies.
• Experience with continuous improvement methodologies, lean principles, and change management practices preferred.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Ability to develop branch management teams, establish performance standards, and support employee development.
• Proven ability to build and maintain customer relationships, resolve service-related issues, and deliver value-driven solutions.
• Advanced computer skills, including Microsoft Office and relevant equipment dealership management, service, diagnostic, and reporting systems.
• Ability to collaborate across departments and maintain productive relationships with equipment manufacturers and other business partners.

Benefits

• Competitive base salary $175,000-$220,000 and performance-based incentive opportunities.
• Corporate Bonus plan
• Vehicle plan
• Medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and company holidays.
• Professional development and leadership training.
• Opportunities for advancement within an established, growing organization.
• A collaborative work environment that emphasizes safety, employee engagement, and continuous improvement.