Director of Service

Nenni and Associates; Milwaukee (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

Nenni and Associates seeks a Senior Service Leader – Mechanical Services to oversee and grow the service organization across markets, driving operational excellence and an outstanding customer experience.

You will mentor managers and field crews, own the service P&L, and partner with executive leadership to expand offerings and markets while ensuring safety and quality in every engagement.

Qualifications

• 10+ years in mechanical services, contracting, or related environments.
• Proven leadership experience managing service teams and operations.
• Strong operational, financial, and client management skills.
• Experience overseeing service schedules, budgets, and growth initiatives.

Responsibilities

• Provide strategic direction and day-to-day leadership for the service department.
• Recruit, develop, and mentor managers, supervisors, and field personnel.
• Oversee scheduling, dispatching, and service workflow to ensure timely, quality delivery.
• Own service department financial performance including budgeting, forecasting, and revenue growth.
• Maintain strong client relationships and identify growth opportunities within accounts and new markets.
• Implement operational processes and reporting tools to improve efficiency and visibility.
• Champion a culture of safety, quality, and continuous improvement.
• Collaborate with executive leadership on departmental strategy and growth initiatives.

Skills

Leadership experience

Mechanical services

HVAC systems

Plumbing systems

Client management

Budgeting

Forecasting

Operations management

Safety & quality

Strategic direction

Job description

Our client is seeking a Senior Service Leader – Mechanical Services who will oversee and grow the service organization, driving operational excellence, mentoring teams, and ensuring top-tier customer experiences across multiple markets.

What's in it for you:

• Opportunity to lead a core business unit with senior leadership visibility and influence


• Shape and grow a stable, well-established organization with long-term potential


• Build and mentor high-performing teams in a service-focused environment


• Drive operational improvements and make a tangible impact on efficiency, safety, and customer satisfaction


• Competitive salary and benefits, with potential upside through departmental performance

What you will do:

• Provide strategic direction and day-to-day leadership for the service department


• Recruit, develop, and mentor managers, supervisors, and field personnel


• Oversee scheduling, dispatching, and service workflow to ensure timely, quality delivery


• Own service department financial performance including budgeting, forecasting, and revenue growth


• Maintain strong client relationships, serve as the escalation point for complex service issues, and identify growth opportunities within accounts and new markets


• Implement operational processes, reporting tools, and technologies to improve efficiency and visibility


• Champion a culture of safety, quality, and continuous improvement


• Collaborate with executive leadership on departmental strategy, growth initiatives, and service offerings

Preferred background:

• 10+ years in mechanical services, contracting, or related environments


• Proven leadership experience managing service teams and operations


• Strong operational, financial, and client management skills


• Experience with HVAC, plumbing, or other mechanical systems


• Excellent communication skills across field teams, clients, and executive leadership