Director of Service

Packer City International - Green Bay; Green Bay (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Packer City International is seeking a Service Director to lead the service departments across five locations in Wisconsin and Michigan's Upper Peninsula. You will develop teams, improve operations, and build lasting customer relationships.

The role requires 3–5 years of service management experience, travel 40–50%, a valid driver's license, and proficiency with a dealership management system and Microsoft Office. CDL is a plus.

Qualifications

• 3–5 years of service management experience required.
• Ability to travel 40–50% across Wisconsin and Michigan's Upper Peninsula.
• Valid driver's license with clean driving record; CDL preferred.
• Proven leadership, team-building and problem-solving skills.

Responsibilities

• Lead the service departments across five locations to grow performance and profitability.
• Ensure compliance with manufacturer, vendor policies, warranty procedures and standards.
• Review warranty debits outstanding >30 days and coordinate with Service Managers to resolve.
• Stay current on vendor updates, warranty policies, and product changes; attend annual service meetings.
• Ensure service operations comply with OSHA, EPA and local regulations and maintain safe work environments.
• Hold monthly meetings with Service Managers and conduct annual performance reviews.
• Identify and secure new service business.

Skills

Leadership

Team building

Problem solving

Communication

Customer relations

Tools

DMS

Microsoft Office

Job description

Service Director

Packer City International is seeking a Service Director to lead the service departments across our five locations in Wisconsin and Michigan's Upper Peninsula. If you're an experienced service leader who enjoys developing teams, improving operations, and building customer relationships, we encourage you to apply.

Who We Are

At Packer City International, our goal is to make every customer a customer for life. We believe our employees are essential to that goal. Through teamwork, trust, and communication, we empower our people to take ownership of the customer experience.

Responsibilities

• Lead the growth, performance, and profitability of the service departments at all five locations.
• Ensure compliance with International, Isuzu, and other vendor policies, warranty procedures, and applicable manufacturer standards.
• Review warranty performance, including warranty debits outstanding for more than 30 days, and work with Service Managers to resolve outstanding items.
• Stay current on vendor updates, warranty policies, and product changes. Attend International's annual service meeting.
• Ensure service operations comply with applicable federal, state, and local requirements, including OSHA, EPA, and hazardous waste disposal regulations.
• Maintain safe, clean work environments at all service locations.
• Hold monthly meetings with Service Managers, provide guidance on their responsibilities, and conduct their annual performance reviews.
• Attend dealership staff meetings as required.
• Identify and secure new service business.

Qualifications

• At least 3-5 years of service management experience required; prior Service Director experience preferred.
• Ability to travel approximately 40-50% of the time among locations in Wisconsin and Michigan's Upper Peninsula.
• Valid driver's license and a clean, acceptable driving record required; CDL preferred.
• Strong leadership, team-building, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with dealership management systems (DMS) and Microsoft Office.
• Ability to manage service operations in accordance with dealership guidelines and resolve employee and customer concerns professionally.

Packer City International is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.