Director of Security Operations

Services for the UnderServed; New York (NY); On-site; USD 140,000 - 150,000; Full time

Job summary

S:US in New York seeks a Senior Security Leader to shape and execute an organization-wide security program. You will lead security strategy, partner with Compliance and Legal, and guide IT, Facilities and program staff.

You will oversee daily operations at multiple sites, conduct site assessments, manage vendors, review contracts, and support new program openings. This role requires strong leadership, risk management, and de-escalation skills.

Qualifications

• Bachelor’s degree required in a related field.
• 8+ years in security operations, with 3–5 years in management.
• Experience coordinating security vendors and contract negotiation.

Responsibilities

• Develop and implement a comprehensive security strategy and work plan.
• Establish security policies, procedures, post orders, and emergency protocols.
• Oversee security operations across program sites.
• Draft RFPs and manage third-party vendor contracts.
• Produce security metrics, dashboards and executive reports.

Skills

Security leadership

Vendor management

Risk assessment

Contract negotiation

Security governance

CCTV systems

Access control

Data analytics

Policy development

Education

Bachelor’s degree

Master’s degree in related field

Tools

Microsoft Office

Yardi

Job description

Min USD $140,000.00/Yr.

Max USD $150,000.00/Yr.

Position Overview

• SCOPE OF ROLE:

The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission. Support Services is a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction. We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership & Strategy

• Develop and implement a comprehensive, organization-wide security strategy, including a security work plan
• Establish and oversee security‑related policies, procedures, post orders, and emergency protocols that balance safety, client rights, and a trauma‑informed approach, in coordination with Compliance and Legal
• Assess, recommend, and support governance of physical security technologies including CCTV, access control, and related systems in collaboration with IT and Facilities, ensuring consistency, data integrity, and appropriate use across program sites
• Provide leadership and serve as the primary security advisor to executive leadership and program staff
• Develop and maintain security metrics, dashboards, and executive level reports to support leadership oversight

Operations Management

• Oversee daily security operations across all program sites
• Conduct site visits and assessments 2-3 times per week to identify vulnerabilities and recommend improvements
• Liaise with program staff and third party security vendors to address security and safety related issues
• Manage relationships with third-party security vendors, including regular meetings with account reps to ensure delivery of quality services
• In collaboration with the legal department, review and negotiate all third-party security vendor contracts and ensure contractual compliance
• Responsible for drafting RFPs and overseeing bidding process for all third-party security vendors
• Review and approve all third-party security vendor invoices
• Provide security planning and readiness support for new program openings, program transitions, and site expansions, including risk assessments and vendor alignment

Safety Incident Management and Risk Management

• Draft site visit reports, assessments and follow-up protocols for quality improvement purposes
• Analyze security‑related incident data to identify trends and preventive strategies, and provide subject matter expertise, documentation, and reporting to support governance and oversight of security operations and risk mitigation.
• Respond to critical incidents and coordinate crisis management efforts
• Attend internal S:US Incident Review Committee and Workplace Violence Committee meetings to provide guidance as to security best practices

Training & Development

• Design and implement security training programs for program staff and third- party security staff
• Attend security related trainings and webinars to ensure security best practices at S:US
• Partner with program staff to promote safety awareness

Collaboration & Community Relations

• Build strong relationships with NYPD, community stakeholders, and local precincts
• Collaborate with internal departments including program, real estate, facilities, and IT
• Support a culture of respect, equity, and inclusion in all security practices

Qualifications

• REQUIRED EDUCATION AND EXPERIENCE
• Bachelor’s degree required
• 8+ years of comparable experience with at least 3-5 years of managerial experience in directing security operations of a similar sized organization or company

Preferred Qualifications & Skills

• Master’s degree in Criminal Justice, Public Administration, or related field
• Military or law enforcement experience
• Experience in supportive housing, shelters, healthcare, or social services
• Preferred Additional Knowledge, Skills and Abilities:
• Must be proficient in Microsoft Office applications
• Familiar with Yardi or similar industry-based database
• Knowledge of multiple CCTV systems and access control systems
• Exemplary customer service skills
• Must display ability to complete tasks/projects on-time
• Strong analytical skills
• Strong attention to detail
• Knowledge of de‑escalation and problem solving

S:US IS AN EQUAL OPPORTUNITY EMPLOYER Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

By my signature, I understand and accept the responsibilities of the position for which I have accepted employment.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Pageand see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID 2026-18794

Work Location In Person