Director of Salesforce

Northern Impact; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

Northern Impact, a leading company, is seeking a Director of Salesforce to lead high-performing teams in a dynamic setting. This pivotal role will involve strategic leadership, system integration, and continuous innovation within the Salesforce ecosystem, allowing for fully remote work or a base in Chicago. The ideal candidate will blend technical expertise with strong leadership skills, ensuring successful outcomes across various projects in alignment with the organization's objectives.

Qualifications

• Minimum of 8 years in Salesforce, focusing on Sales Cloud, Service Cloud, and Commerce Cloud.
• Proven track record of leading Salesforce teams in enterprise environments.
• Deep understanding of Salesforce best practices and scalable solutions.

Responsibilities

• Lead and manage the Salesforce team, overseeing implementation and optimization.
• Develop a comprehensive Salesforce strategy aligned with business objectives.
• Collaborate with cross-functional teams to ensure maximum efficiency in Salesforce integration.

Skills

Salesforce

Leadership

Communication

Interpersonal Skills

Strategic Initiatives

Education

Bachelor’s degree in a relevant field

Salesforce certifications

Advanced degree

Job description

Overview

One of America's largest retailers is seeking a Director of Salesforce to join their growing company! The Director of Salesforce will spearhead high-performing Salesforce teams in a dynamic environment, driving organizational success through innovative solutions and strategic leadership. This pivotal role involves cross-departmental collaboration to integrate various systems and technologies, ensuring the successful deployment of Salesforce solutions that meet business requirements. The ideal candidate will possess a unique blend of technical expertise, leadership acumen, and strategic vision to effectively manage and execute initiatives using Service Cloud and Sales Cloud. Note: This position allows fully remote working or being based in Chicago, Illinois.

Responsibilities

• Lead and manage a dynamic Salesforce team, overseeing the implementation, optimization, and maintenance of Salesforce modules, including Sales Cloud and Service Cloud

• Develop and execute a comprehensive Salesforce strategy aligned with the organization's long-term business objectives

• Manage and mentor a team of Salesforce administrators, developers, and analysts

• Collaborate with cross-functional teams to align Salesforce strategies with overall business objectives, ensuring seamless integration and maximum efficiency

• Drive continuous improvement and innovation within the Salesforce ecosystem, staying abreast of industry trends and emerging technologies and their potential organizational benefits

• Liaise with Salesforce and third-party vendors to ensure service levels are met and issues are resolved

• Evaluate and implement best practices, tools, and technologies to advance Salesforce capabilities and drive innovation

• Identify opportunities for growth and improvement within the Salesforce ecosystem and across the organization

Qualifications:

• Minimum of 8 years of hands-on experience in Salesforce, with a focus on Sales Cloud, Service Cloud,and Commerce Cloud.

• Proven track record of successfully leading and managing Salesforce teams in complex, enterprise-level environments

• Deep understanding of Salesforce best practices, with the ability to architect and implement scalable solutions.

• Extensive knowledge of Salesforce products, integrations, and customization capabilities

• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.

• Demonstrated ability to drive strategic initiatives, manage resources effectively, and deliver projects on time and within budget.

• Bachelor’s degree in a relevant field; advanced degree or Salesforce certifications are a plus

• Proven track record of successfully leading and managing Salesforce teams in complex, enterprise-level environments

• Deep understanding of Salesforce best practices, with the ability to architect and implement scalable solutions

• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders