Director of Sales Support

Richard's Cajun Foods, Incorporated; Church Point (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Richard’s Cajun Foods in Church Point, LA is seeking a Director of Sales Support to lead a team responsible for sales operations, analytics, training, and customer service. You’ll develop and implement strategies to improve sales processes, enhance customer satisfaction, and enable the sales force to hit revenue targets.

The role requires guiding cross-functional teams, leveraging data-driven insights, and deploying sales tools to boost productivity.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 7+ years in sales support, sales operations, or related function; at least 3 years in leadership.
• Proven experience managing teams and driving process improvements in a sales environment.
• Strong analytical skills with proficiency in CRM systems and sales analytics tools.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and senior leadership.

Responsibilities

• Lead and manage the sales support team, including sales operations, customer service, and sales training functions.
• Develop and implement sales support strategies that align with overall business objectives and drive sales performance.
• Collaborate with sales leadership to identify process improvements and implement best practices to streamline sales workflows.
• Oversee the management and analysis of sales data to provide actionable insights and support forecasting and planning.
• Ensure high levels of customer satisfaction by coordinating with internal teams to resolve issues and improve service delivery.
• Manage the deployment and adoption of sales tools and technologies to enhance productivity and reporting capabilities.
• Develop training programs and resources to continuously improve the skills and knowledge of the sales team.
• Monitor KPIs and prepare regular reports for senior management to track progress and identify opportunities.

Skills

Leadership

Analytical skills

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Master’s degree in Business Administration or related discipline

Tools

CRM systems

Sales analytics tools

Data visualization tools

Job description

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Director of Sales Support

Full Time Richards Cajun Foods, Church Point, LA, US

30+ days ago Requisition ID: 1010

Richard’s believes the best cooking is home cooking. That’s why we still make everything the traditional way, developing the flavors with time and care.

Everything we cook is handcrafted, using traditional Cajun recipes. Richard’s Cajun Foods was founded in Church Point, LA in 1981 by Lonnie Richard who realized his Grandma’s Cajun specialties were becoming a Cajun favorite.

The Richard’s Cajun family traditions and Grandma’s recipes live on today using high-quality, premium ingredients and source as much as we can locally in Louisiana.

We are proud to be the original Cajun sausage company in Church Point and look forward to being a Cajun favorite for years to come.

Richards Cajun Foods is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace.

About the Role:

The Director of Sales Support plays a critical leadership role in driving the efficiency and effectiveness of the sales organization by overseeing all sales support functions. This position is responsible for developing and implementing strategies that enhance sales processes, improve customer satisfaction, and enable the sales team to achieve revenue targets. The Director will lead a team that manages sales operations, analytics, training, and customer service support, ensuring seamless coordination across departments. By leveraging data-driven insights and fostering cross-functional collaboration, this role ensures that sales representatives are equipped with the tools, resources, and information needed to succeed. Ultimately, the Director of Sales Support contributes directly to the company’s growth by optimizing sales workflows and enhancing the overall customer experience.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 7 years of experience in sales support, sales operations, or a related function with a minimum of 3 years in a leadership role.
• Proven experience managing teams and driving process improvements in a sales environment.
• Strong analytical skills with proficiency in CRM systems and sales analytics tools.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and senior leadership.

Preferred Qualifications:

• Master’s degree in Business Administration or a related discipline.
• Experience in a Director-level role within a complex, fast-paced sales organization.
• Familiarity with advanced sales enablement platforms and data visualization tools.
• Demonstrated success in leading change management initiatives and sales transformation projects.
• Knowledge of industry-specific sales processes and compliance requirements.

Responsibilities:

• Lead and manage the sales support team, including sales operations, customer service, and sales training functions.
• Develop and implement sales support strategies that align with overall business objectives and drive sales performance.
• Collaborate with sales leadership to identify process improvements and implement best practices to streamline sales workflows.
• Oversee the management and analysis of sales data to provide actionable insights and support forecasting and planning.
• Ensure high levels of customer satisfaction by coordinating with internal teams to resolve issues and improve service delivery.
• Manage the deployment and adoption of sales tools and technologies to enhance productivity and reporting capabilities.
• Develop training programs and resources to continuously improve the skills and knowledge of the sales team.
• Monitor key performance indicators (KPIs) and prepare regular reports for senior management to track progress and identify opportunities.
• Skills:

The Director of Sales Support utilizes strong leadership and strategic planning skills daily to guide their team and align sales support initiatives with business goals. Analytical skills are essential for interpreting sales data and generating insights that inform decision-making and process improvements. Proficiency with CRM and sales analytics tools enables the Director to monitor performance metrics and optimize sales workflows effectively. Communication skills are critical for collaborating with sales leadership, training teams, and other departments to ensure cohesive operations and high customer satisfaction. Additionally, expertise in change management and technology adoption supports the continuous enhancement of sales support capabilities and drives organizational growth.