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Director of Sales & Operational Planning
Salary Range: $180,000.00 To $220,000.00 Annually
Key Responsibilities
Demand and Capacity Planning
- Own development and continuous improvement of demand forecasting models across customer segments, instrument types, and service categories
- Deliver and maintain rolling demand and capacity outlooks:
- Short-term
- Medium-term
- Long-term
- Incorporate seasonality, growth trends, and customer behavior into forecasts
- Develop and refine capacity planning frameworks incorporating technician availability, specialization constraints, service standards, and geographic considerations
- Identify structural gaps between demand and capacity and drive system-level recommendations (hiring, cross‑training, process changes, capacity rebalancing)
Efficiency and Productivity Modeling
- Own analysis of TAT variability and its systemic drivers
- Drive initiatives that improve on-time delivery and predictability
Turnaround Time Predictability
- Build and own scenario models to support:
- Cross‑training strategies
- Workload balancing across sites
- Capacity expansion and efficiency improvement scenarios
- Translate complex analysis into clear, actionable recommendations for leadership
Cross‑Functional Planning and Alignment
- Own and drive structured demand and capacity review
- Continuously improve planning processes, tools, and data quality
Qualifications
- 7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management.
- Strong systems thinking and analytical rigor
- Experience in multi‑site or distributed operations.
- Demonstrated ability to design and build systems (not just analyze them)
- Proven ability to influence across functions
- Can operate on a daily, weekly and monthly cadence
- High ownership mindset with willingness to be deeply hands‑on
- Strong executive communication and presentation skills with the ability to influence senior leadership.
- Proven analytical problem‑solving skills and a data‑driven decision‑making mindset.
- Advanced proficiency in Excel and modeling required; experience with Power BI or similar tools preferred
Education
Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field required.
MBA or advanced degree preferred.
Primarily office-based environment with periodic travel to operational sites as needed.