Director of Sales

White Lodging Services, Inc.; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short- and Long-Term Disability

401(k)

Paid Time Off

Tuition Reimbursement

Complimentary and Discounted Rooms

Job summary

White Lodging Services, Inc. seeks a Director of Sales (DOS) to lead all Sales and Marketing for the hotel. The DOS will supervise the sales team, drive new business, and coordinate with operations and front desk to maximize revenue and market share.

The role includes developing plans, forecasting, and ensuring timely reporting on performance metrics. The successful candidate will be a team player, market-aware, and capable of building strong relationships within the hotel and with

Qualifications

• 4-year degree in Business Administration, Marketing, Hotel and Restaurant Management or equivalent hotel experience.
• 5+ years of sales experience in a similar sized operation.

Responsibilities

• Setting goals and action plans around proactive business and account maintenance.
• Developing a marketing plan and coordinating with brand and ecommerce teams to optimize online presence.
• Building a sales team focused on guest experience and aligning processes with hotel goals.
• Recording leads in Delphi and generating contracts, invoices and reports for the Sales Team; participating in daily sales strategies and forecasting.
• Cooperating with Operations to keep teams informed of group and meeting room business.
• Keeping the front desk informed and ensuring guest needs are met.
• Collaborating with the General Manager to align sales goals with market share targets.
• Interviewing, hiring, training, and supervising sales staff; evaluating performance and potential discipline.

Skills

Travel industry knowledge

Customer service skills

Communication skills

Education

4-year degree in related field

Tools

Microsoft Word

Microsoft Excel

Delphi FDC

Job description

Description

Summary: The Director of Sales (DOS) is responsible and accountable for all Sales and Marketing for the hotel. The DOS oversee their team and direct them as to the needs of the department while focusing on building new business, proactive sales, marketing, revenue management and maximizing sales while making sure we are securing the right pieces of business for the hotel. The successful DOS is a team player who is a champion of the sales process, knows their market and market needs and builds a team that includes the Sales department and relationships with operations and the front desk. He/she will be responsible for but not limited to, driving each property’s sales efforts, supervising sales managers, booking rooms, completing and submitting business plans, action plans, and other reports on a timely basis.

Responsibilities

• Setting goals and action plans around proactive business and account maintenance.
• developing a marketing plan and works with both brand and White Lodging ecommerce departments to ensure they are optimizing their internet presence
• Building a sales team that is guest focused and understands our processes and action plans for the department and the hotel
• Recording all business leads in Delphi and use the Delphi system to generate all contracts, invoices and reports for the Sales Team while taking an active role in daily sales strategies and monthly/annual forecasting
• Collaborating with Operations to keep them informed of group business and meeting room business
• Keeping the front desk informed and working with them to ensure guests and potential guests are taken care of and their business needs are met
• Working closely with the General Manager to ensure that all sales goals and market share targets are on track and to develop market and sales strategies
• Interview, hire, train, and supervise sales staff through account review, correspondence review and coaching toward improvement, recommend performance evaluations discipline and/or termination when appropriate.

Other Information

COMPETENCIES

• Action Oriented
• Business Acumen
• Collaboration
• Develop Talent
• Directing Others
• Executing for Results
• Generate Revenue
• Inspire followership
• Select and Recruit Talent
• Time Management, etc.

SKILLS

• The required Skill set of a Cluster Director of Sales must consist of the ability to manage time, resources, and personnel effectively and productively, Strong knowledge of travel industry, current market trends and economic factors in designated geographic market.
• The candidate must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi FDC. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.
• Professional and effective written and oral communication and excellent customer service skills.

EDUCATION/EXPERIENCE

• Candidates should possess a 4-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or contain equivalent hotel experience including 5+ years of sales experience in similar sized operation.

FULL TIME BENEFIT OVERVIEW

• Medical, Dental, and Vision
• Short- and Long-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Paid Time Off to include Vacation, Holidays, & Sick
• Tuition Reimbursement
• Complimentary and Discounted Rooms