Director of Rooms: Transformational Hotel Leadership

Ontario Airport Hotel & Conference Center; Ontario (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Ontario Airport Hotel and Conference Center, soon to be rebranded as Hyatt Regency Ontario, seeks an experienced Director of Rooms to lead Front Office, Housekeeping, and Guest Services. This high-impact role focuses on operational excellence, team development, and delivering exceptional guest experiences during a transformative period.

The ideal candidate will drive brand standards, financial performance, and guest satisfaction across a full-service property anchored in Southern California's

Qualifications

• Minimum of 5 years of progressive hotel operations management experience, with leadership in Front Office, Housekeeping, or Rooms Division.
• Minimum of 2 years in a senior hotel operations leadership position.
• Experience in a full-service upscale or convention-oriented hotel environment.
• Proven ability to manage operating budgets, labor expenses, productivity, and departmental financial performance.
• Strong leadership, interpersonal, communication, analytical, and problem-solving skills.
• Proficiency with hotel property management systems, operational reporting tools, and Microsoft Office applications.

Responsibilities

• Provide strategic direction and daily operational oversight of Front Office, Housekeeping, Guest Services, and related Rooms Division functions.
• Lead departmental managers and supervisors to ensure seamless operations, consistent service delivery, and operational accountability.
• Establish, implement, and maintain standard operating procedures aligned with Hyatt brand standards and hotel objectives.
• Maintain a visible, hands-on leadership presence throughout the hotel, proactively addressing operational challenges and guest needs.
• Coordinate closely with Engineering, Sales, Revenue Management, Food & Beverage, and other departments to ensure efficient hotel operations.
• Oversee room readiness, cleanliness, room inventory, and service delivery to maximize guest satisfaction and operational efficiency.
• Participate in hotel leadership meetings, business planning, and operational improvement initiatives.

Skills

Rooms Division leadership

Front Office

Housekeeping

Guest Services

Budget management

Brand standards

Opera Cloud PMS

MS Office

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Tools

Opera Cloud PMS

Job description

Ontario Airport Hotel and Conference Center, soon to be rebranded as Hyatt Regency Ontario, seeks an experienced Director of Rooms to lead Front Office, Housekeeping, and Guest Services. This high-impact role focuses on operational excellence, team development, and delivering exceptional guest experiences during a transformative period.

The ideal candidate will drive brand standards, financial performance, and guest satisfaction across a full-service property anchored in Southern California's