Director of Rooms

Four Seasons Hotels and Resorts; New York (NY); On-site; USD 145,000 - 150,000; Full time

Benefits offered by this job

Performance-based incentive plan

401k with company match

Medical, Dental & Life Insurance

Discounted travel for staff

Meal benefits and development support

Job summary

Four Seasons Hotels Ltd in New York seeks a seasoned Rooms Division leader to manage forecasting, budgeting and staffing across departments. You will supervise, coach and evaluate team members while maintaining luxury standards and ensuring payroll accuracy within budget.

The role emphasizes guest satisfaction, operational control and strategic leadership in a world-class luxury hotel environment, with a focus on delivering exceptional service and financial performance.

Qualifications

• Minimum 5 years of management experience in Rooms Division, 2–3 years in Housekeeping and Laundry; Department Head experience preferred.
• Management experience in a union environment preferred.
• Working knowledge of computers and systems; prior hotSOS, REX, ADP and Birchstreet experience preferred.
• Proven ability to schedule staff and complete payroll records and reports within budget.
• Thorough knowledge of luxury resort standards.
• Fluency in English is required; bilingual in Spanish preferred.

Responsibilities

• Serves as senior manager in the Rooms Division, forecasting and budgeting revenues and expenses for all Rooms departments.
• Ensure thorough communications and follow-up on problems, guest or employee requests and hotel initiatives; interview and train staff.
• Resolve guest complaints with hospitality and professionalism and accommodate special requests when possible.
• Monitor labor and supplies costs; manage payroll within budgeted labor standards.
• Supervise, mentor and evaluate staff; provide clear instructions and build strong working relationships.
• Oversee payroll processing and ensure alignment with budgeted guidelines.

Skills

Management

Union experience

Payroll scheduling

Hospitality leadership

Staff training

English fluency

Tools

hotSOS

REX

ADP

Birchstreet

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires’ Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

What you will do

• Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplinary action when needed.
• Ability to resolve guest complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responsible for processing payroll and adhering to budgeted labor standards.
• Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses.
• The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• Serves as the senior manager in the Rooms Division and is responsible for forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.

What you bring

• Minimum 5 years of management experience in Rooms Division, 2-3 years experience in Housekeeping and Laundry, previous Department Head experience preferred.
• Management experience in a union environment preferred.
• Must have working knowledge of computers and systems, previous hotSOS, REX, ADP and Birchstreet experience preferred.
• A proven record of scheduling staff and completing payroll records and reports in accordance with budgeted guidelines.
• Thorough knowledge of luxury resort standards preferred.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Prefer bilingual in Spanish.

What we offer

• Eligible for Performance Base Annual Incentive Plan
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Free shift meal prepared by the culinary team
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Master your craft here and abroad!
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule

• This is a full time position (on-site)
• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Compensation

$145,000 - $150,000

Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal