Director of Rooms

Four Seasons; New York (NY); On-site; USD 145,000 - 150,000; Full time

Benefits offered by this job

401k matching

Medical, Dental, Life Insurance

Discounted travel with F&B and Spa

Job summary

Four Seasons New York is seeking an experienced Rooms Division leader to oversee operations, budgeting, and labor management for the luxury hotel. You will supervise departments, forecast revenues, and maintain exceptional service standards while managing payroll and scheduling.

The ideal candidate has 5+ years in Rooms Division management, union environment experience, and fluency in English; Spanish is a plus. On-site role with competitive benefits and opportunities for development.

Qualifications

• Minimum 5 years of management experience in Rooms Division; 2–3 years in Housekeeping and Laundry; previous Department Head experience preferred.
• Management experience in a union environment preferred.
• Working knowledge of computers and systems; hotSOS, REX, ADP and Birchstreet experience preferred.
• Proven record of scheduling staff and completing payroll records and reports in line with budgets.
• Thorough knowledge of luxury resort standards preferred.
• Fluency in English required; U.S. work authorization required; Spanish is a plus.

Responsibilities

• Interviews and trains staff; conducts performance evaluations and disciplinary actions when needed.
• Resolve guest complaints and handle guest interactions with hospitality and professionalism.
• Process payroll and monitor labor standards and expenses.
• Forecast and budget revenues and expenses for all Rooms Division departments.
• Interview and select applicants and supervise, mentor, and evaluate staff; maintain morale.
• Lead forecasting and budgeting for revenues and expenses across Rooms Division.

Skills

Staff management

Payroll processing

Budgeting

Labor cost control

English proficiency

Spanish preferred

Tools

hotSOS

REX

ADP

Birchstreet

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.

What you will do

• Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplinary action when needed.
• Ability to resolve guest complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responsible for processing payroll and adhering to budgeted labor standards.
• Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses.
• The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• Serves as the senior manager in the Rooms Division and is responsible for forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.

What you bring

• Minimum 5 years of management experience in Rooms Division, 2-3 years experience in Housekeeping and Laundry, previous Department Head experience preferred.
• Management experience in a union environment preferred.
• Must have working knowledge of computers and systems, previous hotSOS, REX, ADP and Birchstreet experience preferred.
• A proven record of scheduling staff and completing payroll records and reports in accordance with budgeted guidelines.
• Thorough knowledge of luxury resort standards preferred.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Prefer bilingual in Spanish.

What we offer

• Eligible for Performance Base Annual Incentive Plan
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Free shift meal prepared by the culinary team
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Master your craft here and abroad!
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule

• This is a full time position (on-site)
• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Compensation : $145,000 - $150,000

Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

Four Seasons is an Equal Opportunity, Aff

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Four Seasons is an Equal Opportunity,

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal