Director of Rooms

HM alpha Hotels & Resorts; Indianapolis (IN); On-site; USD 95,000 - 100,000; Full time

Job summary

HM Alpha Hotels & Resorts in Indianapolis is seeking a dynamic hotel leadership professional to oversee Front Office, Housekeeping, and Loss Prevention, ensuring service excellence and profitable operations across the property.

You'll lead hiring, training, scheduling, and performance management; maintain luxury standards, drive guest satisfaction, manage budgets and payroll, and collaborate with department leaders to meet financial and retention goals.

Qualifications

• Bachelor's degree in management, hotel administration, business or related field.
• Minimum 3 years of hotel leadership experience.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in computer systems and office software.

Responsibilities

• Lead and develop Front Office, Housekeeping, and Loss Prevention teams.
• Oversee hiring, training, scheduling, performance management, and associate development.
• Maintain luxury or service standards throughout guest areas.
• Drive guest satisfaction through service excellence, guest engagement, and problem resolution.
• Analyze service trends and implement action plans to improve operational performance.
• Manage departmental payroll, labor costs, and operating expenses to achieve budget goals.
• Participate in forecasting, scheduling, and annual budget planning.
• Maximize occupancy, ADR, and room revenue through effective reservation management and upselling programs.
• Oversee security and loss prevention operations, ensuring proper incident investigations, reporting, and compliance.
• Ensure adherence to credit control procedures, financial controls, safety standards, and emergency protocols.
• Collaborate with department leaders to achieve financial, operational, and retention goals.
• Maintain a visible presence with guests and associates to ensure exceptional service and engagement.
• Maintain vendor relationships and oversee service contracts to ensure timely, high-quality work at competitive costs.

Skills

Hotel leadership

Financial management

Budgeting

Guest satisfaction

Communication

Problem solving

Microsoft Office

Education

Bachelor’s Degree in Management, Hotel Administration, Business or related field

Tools

Microsoft Office Suites

Job description

To maintain a high quality of services offered to guests through management of the functional areas including, but not limited to Front office, Housekeeping and Loss Prevention as to maintain established operational standards and maximize profits of the hotel.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Lead and develop Front Office, Housekeeping, and Loss Prevention teams.
• Oversee hiring, training, scheduling, performance management, and associate development.
• Maintain luxury or service standards throughout guest rooms, public spaces, and common areas.
• Drive guest satisfaction through service excellence, guest engagement, and problem resolution.
• Analyze service trends and implement action plans to improve operational performance.
• Manage departmental payroll, labor costs, and operating expenses to achieve budget goals.
• Participate in forecasting, scheduling, and annual budget planning processes.
• Maximize occupancy, ADR, and room revenue through effective reservation management and upselling programs.
• Oversee security and loss prevention operations, ensuring proper incident investigations, reporting, and compliance.
• Ensure adherence to credit control procedures, financial controls, safety standards, and emergency protocols.
• Collaborate with department leaders to achieve financial, operational, and retention goals.
• Maintain a visible presence with guests and associates to ensure exceptional service and engagement.
• Maintain vendor relationships and oversee service contracts to ensure timely, high-quality work at competitive costs.
• Maintains working knowledge of hotel and business technology systems.
• Other duties assigned.

KEY STRENGTHS FOR SUCCESS

• Minimum 3 years of hotel leadership experience with significant responsibility.
• Proven leadership, financial management, and team development skills.
• Experience managing budgets, labor productivity, and guest satisfaction initiatives.
• Proficiency in the use of computer is necessary (I.E Microsoft Office Suites)
• Excellent communication, problem-solving, and organizational skills.
• Demonstrates the ability to manage and support operational systems, troubleshoot basic technology issues, coordinate with IT partners, and ensure business systems remain functional and efficient.

ACADEMIC BACKGROUND

• Bachelor’s Degree in Management, Hotel Administration, Business or related field

SKILLS & ABILITIES

• Analyze and interpret business records and statistical reports; interpret policies established by administrators.
• Use mathematical skills to interpret financial information and prepare budgets.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts, experience, and opinion.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions

Annual Salary for this position is $95,000.00 - $100,000.00 depending on experience.

Position Requirements

Successful completion of a background check is required prior to employment.

Category Front Office / Front Desk

Location Hilton Indianapolis 226

Full-Time/Part-Time Full-Time

Shift Rotating Days and Nights

User1

Number of Openings 1

Req Number FRO-26-00210

CA Pay Range

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.