Director of Revenue Operations

MedSpeed; Elmhurst (IL); Hybrid; USD 160,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Paid time off

401(k)

Job summary

MedSpeed seeks a Director of Revenue Operations to design and govern the operational backbone for predictable revenue growth. You will align sales, marketing, and customer experience through integrated processes, trusted data, and scalable tech.

You will partner with finance, IT, and product to build a unified commercial operating model, deliver analytics, and enable data-driven decisions that improve performance across the customer lifecycle.

Qualifications

• Bachelor's degree in business, finance, analytics or related field.
• 10+ years of progressive experience in revenue operations or related leadership roles.
• Experience implementing and optimizing CRM and commercial technology platforms.
• Strong forecasting, analytics, reporting, and operational process improvement.

Responsibilities

• Lead annual revenue planning, territory design, quota development, and capacity modeling.
• Develop revenue forecasts and scenario analysis to support executive decisions.
• Monitor pipeline health, velocity, and revenue performance vs. objectives.
• Build executive dashboards and reporting for commercial performance.
• Own CRM strategy, governance, and continuous improvement.
• Standardize commercial processes and optimize cross-functional handoffs.
• Partner with IT on data governance and system integrations.
• Lead data-driven decision making across sales, marketing, finance, and operations.

Skills

Revenue operations

Forecasting

CRM platforms

Executive influence

Cross-functional leadership

Data governance

Project management

Analytics

Operations optimization

Communication with leadership

Education

Bachelor's degree in business/finance/analytics

Tools

CRM platforms

BI tools

Marketing automation

Contract management

Job description

Director of Revenue Operations

Hybrid: In Office Every Thursday in Elmhurst, IL Required

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

The Director of Revenue Operations is a strategic leader responsible for designing, optimizing, and governing the operational infrastructure that enables predictable revenue growth, customer retention, and commercial excellence. This role serves as the operational backbone of the commercial organization, ensuring sales, marketing and customer experience operate through integrated processes, trusted data, actionable analytics, and scalable technology. Partners closely with sales, customer experience, marketing, finance, operations, information technology, and product leadership to create a unified commercial operating model that supports the entire customer lifecycle from opportunity creation through customer value realization, renewal, and expansion. The successful candidate will combine strategic thinking with operational execution, building the systems, insights, and disciplines necessary to improve commercial performance while enabling data-driven decision making across the organization.

How You Will Contribute:

• Revenue Strategy & Planning
  • Lead annual revenue planning, territory design, quota development, and capacity modeling.
  • Develop revenue forecasts and scenario analysis that support executive decision-making.
  • Monitor pipeline health and velocity, sales productivity, and revenue performance against organizational objectives.
  • Build executive dashboards and reporting that provide clear visibility into commercial performance.
• Sales Operations
  • Optimize sales processes, pipeline governance, forecasting, and opportunity management.
  • Own CRM strategy, governance, and continuous improvement.
  • Manage territory alignment, account assignments, lead routing, and sales performance reporting.
  • Partner with sales leadership to improve forecast accuracy, seller productivity, and operational consistency.
  • Administer sales incentive compensation processes and performance measurement.
• Revenue Analytics
  • Establish a single source of truth for commercial performance metrics.
  • Standardize customer segmentation, renewal forecasting, churn analytics, and expansion opportunity management.
  • Develop executive reporting across growth, retention, renewals, forecasting, and customer health.
  • Analyze trends, identify risks, and deliver actionable insights that improve business performance.
  • Support Board of Directors reporting and executive business reviews through accurate, meaningful analytics.
• Commercial Process Excellence
  • Design and continuously improve end-to-end commercial workflows across the customer lifecycle.
  • Standardize commercial processes while reducing operational complexity.
  • Improve cross-functional handoffs and identify automation opportunities that enhance customer experience and organizational efficiency.
  • Document and govern commercial operating procedures and best practices.
• Leverage Commercial Technology & Systems
  • Utilize the commercial technology ecosystem, including CRM, business intelligence tools, marketing automation, contract management, and related technologies.
  • Inform the technology roadmap supporting future business growth.
  • Ensure successful system integrations, platform adoption, and continuous optimization.
  • Partner with IT on system architecture and data management initiatives.
• Data Governance
  • Establish governance standards that ensure data integrity across all commercial systems.
  • Define business rules, account hierarchies, reporting standards, and data quality expectations.
  • Lead ongoing initiatives to improve accuracy, consistency, and usability of commercial data.
• Business Operations & Performance Management
  • Lead the organization's commercial operating cadence, including pipeline and revenue reviews
  • Drive operational discipline through support of defined sales and proposal development processes
  • Serve as the commercial operational integrator across sales, customer experience, marketing, finance, operations, and product teams.

Skills For Success:

• Bachelor's degree in business, finance, analytics, or a related field.
• 10+ years of progressive experience in revenue operations, sales operations, commercial operations, business operations, or related leadership roles.
• Demonstrated success supporting both sales and customer success organizations.
• Experience implementing and optimizing CRM and commercial technology platforms.
• Strong background in forecasting, analytics, reporting, and operational process improvement.
• Proven ability to influence executive leaders and drive cross-functional initiatives.
• Experience leading organizational change and scaling commercial operations in a growth-oriented business.
• Experience within B2B services, healthcare services, logistics, or other recurring revenue environments.
• Experience supporting organizations with complex enterprise sales and long-term customer relationships.
• Knowledge of customer success methodologies, recurring revenue models, and net revenue retention metrics.
• Deep understanding of healthcare operations and service delivery models.
• Strong project management skills, with experience managing cross-functional teams in complex environments.
• Excellent communication, negotiation, and executive relationship-building skills.
• Experience with CRM and marketing automation platforms.

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it.

• medical, dental, and vision coverage
• flexible spending accounts
• paid time off to recharge
• a 401(k) to help you plan for the future

The salary for this role ranges from $160,000 to $185,000, depending on factors like experience, skills, and location. A discretionary bonus is also available.

All position openings are at www.medspeed.com

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

MedSpeed is an Equal Opportunity Employer

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