Director of Residential Services

North Shore Placement Services Inc; Berea (OH); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k) with company match

Access to medical insurance

PTO

Job summary

North Shore Placement Services Inc. is seeking a hands-on Director of Residential Services to lead daily operations for programs supporting individuals with intellectual and developmental disabilities in Berea, OH.

The role oversees program supervisors, coordinates across departments, and ensures accurate completion of services, staffing, documentation, and follow-up tasks. The position combines operational leadership, staff supervision, service coordination, and regulatory compliance, with a

Qualifications

• Leadership and staff management experience with supervisory roles.
• Strong communication and organizational skills.
• Technical literacy and ability to use standard software and documentation systems.
• Familiarity with Ohio’s developmental disabilities system preferred, plus regulatory compliance knowledge.

Responsibilities

• Lead program supervisors, set priorities, responsibilities and expectations.
• Ensure staffing coverage, staff performance, documentation, and timely follow-through.
• Conduct regular check-ins and meetings to track concerns and tasks.
• Communicate decisions and action items clearly and drive completion.
• Address issues within authority and escalate when needed.
• Oversee ISPs and coordinate with families, guardians, clinicians, and providers.
• Monitor incidents, compliance, and licensing requirements; resolve deficiencies.

Skills

Leadership

Staff management

Communication

Technology skills

Regulatory compliance

Education

Bachelor’s degree in business administration, human services, social work, healthcare administration, or a related field

Job description

Director of Residential Services

Department: Management

Employment Type: Full Time

Location: Berea

Compensation: $75,000 / year

Description

We’re seeking an organized, hands‑on Director of Residential Services to lead daily operations for services supporting individuals with intellectual and developmental disabilities. This position manages program supervisors, coordinates across departments, and ensures that services, staffing, documentation, and follow‑up responsibilities are completed accurately and on time.

The Director of Residential Services is responsible for keeping programs running smoothly—not just identifying issues or passing along information, but assigning responsibility, setting expectations, monitoring progress, and making sure things get done. The role combines operational leadership, staff management, service coordination, and compliance oversight.

Key Responsibilities

Lead Supervisors and Manage Operations

• Manage and support program supervisors, establishing clear priorities, responsibilities, and expectations.
• Hold supervisors accountable for staffing coverage, staff performance, required documentation, and timely follow‑through.
• Lead regular check‑ins and operational meetings to review concerns, resolve barriers, and track outstanding tasks.
• Ensure that decisions and action items are communicated clearly and carried through to completion.
• Address problems proactively, resolve issues within your authority, and escalat concerns when additional support is needed.

Oversee Staffing and Staff Performance

• Work with supervisors to maintain appropriate staffing and address call‑offs, scheduling gaps, and coverage needs.
• Ensure supervisors follow through on employee training, certifications, performance concerns, and corrective action.
• Participate in recruiting, interviewing, and onboarding new applicants.
• Provide direction and support to supervisors and direct care staff when operational or service concerns arise.

Coordinate Services and Individual Support

• Oversee implementation of Individual Service Plans (ISPs), ensuring services and support needs are communicated and addressed.
• Participate in planning meetings and coordinate with families, guardians, county representatives, clinicians, and other providers.
• Follow up on medical appointments, behavioral concerns, service changes, and other needs requiring coordination.
• Help manage referrals, placements, and transitions into services.

Maintain Compliance and Follow-Through

• Ensure program records, service documentation, incident reports, and required paperwork are accurate, current, and completed on time.
• Oversee follow-up related to incidents, investigations, licensure, Medicaid, and other regulatory requirements.
• Monitor outstanding requirements and work with supervisors and other departments to resolve deficiencies.
• Keep leadership informed of significant concerns, staffing challenges, and program needs.

Skills, Knowledge and Expertise

• Bachelor’s degree in business administration, human services, social work, healthcare administration, or a related field.
• Leadership: At least two years of supervisory or management experience, preferably managing supervisors, team leads, or multiple locations.
• At least three years of experience in developmental disabilities, residential services, human services, or a closely related field.
• Demonstrated ability to delegate, set clear expectations, monitor progress, and hold staff accountable for timely completion of work.
• Strong operational judgment, including experience addressing staffing shortages, employee performance concerns, and urgent service needs.
• Strong organization, communication, and technology skills, with the ability to manage competing priorities and coordinate across teams.
• Familiarity with service planning, incident reporting, documentation, and regulatory compliance; experience with Ohio’s developmental disabilities system preferred.
• Valid Ohio driver license, clean record, and reliable vehicle; must pass BCI and registry checks.

Benefits

• 401(k) with company match
• Access to medical insurance
• PTO