Director of Resident Experience & Strategy

Lifespacecareers; Dallas (TX); Hybride; USD 152 000 - 221 000; Plein temps

Résumé du poste

Lifespace Communities, headquartered in Dallas, Texas, is seeking a Director of Experience to lead the design, delivery, and continuous improvement of the resident and prospect experiences across our communities. This enterprise leadership role turns experience strategy into measurable business results.

You will partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction, strengthen the prospect journey, and build experience scorecards that tie insights

Qualifications

• 7-10 years of progressive leadership experience in senior living, hospitality, healthcare, customer/resident experience, multi-site operations, or another high-touch service environment.
• Success leading enterprise or multi-location transformation.
• A track record of turning strategy into frontline execution and measurable results.
• Strong executive presence with the ability to influence senior leaders and engage frontline teams.
• Experience using customer feedback, operational metrics, and business data to drive improvement.
• Bachelor's degree in a related field.
• Ability to travel regularly to Lifespace communities.

Responsabilités

• Shape the end-to-end resident and prospect experience, from first inquiry and sales tour through move-in and ongoing community life.
• Turn strategy into action through scalable standards, playbooks, training, leader routines, and accountability.
• Transform resident and family feedback into meaningful, measurable improvements.
• Partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction and elevate service.
• Strengthen the prospect journey to improve referrals, conversion, reputation, and occupancy.
• Build Experience scorecards connecting customer insights and operational performance to business and financial outcomes.
• Champion a culture where personalized experiences become part of how we operate every day.

Connaissances

Leadership experience

Enterprise transformation

Strategy to execution

Executive presence

Data-driven improvement

Bachelor's degree

Travel willingness

Formation

Bachelor's degree in related field

Description du poste

Lifespace Communities, headquartered in Dallas, Texas, is seeking a Director of Experience to lead the design, delivery, and continuous improvement of the resident and prospect experiences across our communities. This enterprise leadership role turns experience strategy into measurable business results.

You will partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction, strengthen the prospect journey, and build experience scorecards that tie insights