Director of Resident Experience & Growth

Support Center; United States; On-site; USD 152,000 - 221,000; Full time

Job summary

Lifespace Communities, headquartered in Dallas, Texas, seeks a Director of Experience to design, deliver, and continuously improve resident, family, and team experiences across our communities. This enterprise leadership role turns experience strategy into measurable business results.

Responsibilities include shaping end-to-end experiences, translating strategy into scalable standards, and transforming feedback into improvements.

Qualifications

• 7-10 years of progressive leadership experience in senior living, hospitality, healthcare, or similar high-touch environments.
• Experience leading enterprise or multi-location transformation with measurable results.
• Ability to translate strategy into frontline execution and business outcomes.

Responsibilities

• Shape end-to-end resident and prospect experience across communities from inquiry to move-in and ongoing life.
• Turn strategy into scalable standards, playbooks, training, and leadership routines.
• Transform feedback into meaningful, measurable service improvements.
• Partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Tech to elevate service.
• Build Experience scorecards linking insights to business outcomes.
• Cultivate a culture where personalized experiences are integral to daily operations.

Skills

Leadership

Customer experience

Strategic planning

Multi-site operations

Executive presence

Travel availability

Education

Bachelor's degree

Job description

Lifespace Communities, headquartered in Dallas, Texas, seeks a Director of Experience to design, deliver, and continuously improve resident, family, and team experiences across our communities. This enterprise leadership role turns experience strategy into measurable business results.

Responsibilities include shaping end-to-end experiences, translating strategy into scalable standards, and transforming feedback into improvements.