Director of Quality Management

Performance Contracting, Inc. (PCI); Lenexa (KS); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Employee stock ownership plan (ESOP)

401(k) retirement savings plan with 5%

Medical, dental, vision insurance

Life insurance and disability benefits

Job summary

Performance Contracting Group in Lenexa, KS seeks an experienced Director of Quality Management to champion a culture of quality across the field and the business. You will mentor teams, oversee the PCG Quality Management System, and align quality activities with business strategy while supporting company values and mission.

The role calls for 10+ years in QA/QC or operations leadership, an engineering/technical background, and strong analysis and communication skills.

Qualifications

• Minimum of 10 years of relevant experience in QA/QC, Operations Management or related fields.
• Bachelor's degree in engineering, architecture, business, construction, procurement, or related field, or commensurate work experience.
• ASQ, ISO 9001 or related quality-certification exposure preferred.

Responsibilities

• Develop and mentor quality teams across PCG.
• Oversee the Corporate Quality Department and Quality Managers, Specialists, and Inspectors.
• Lead the Quality Management Board and coordinate with Operations Quality Stakeholders.
• Direct the development and implementation of quality policies, standards and best practices.
• Manage quality programs including Nonconformance, Root Cause Analysis and Process Improvement.

Skills

Leadership

Strategic thinking

Communication

Project management

Travel up to 50%

Education

Bachelor's degree in engineering/architecture/business/construction/procurement

Tools

Microsoft Project or equivalent tools

Job description

Company Overview

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

Job Description

Performance Contracting Group is seeking an experienced, dynamic, and strategic Director of Quality Management based in Lenexa, KS. The Director of Quality Management builds and leads a culture of quality across the field and the business - mentoring teams and partnering with Operations leadership to drive performance - while also overseeing the Performance Contracting Group, Inc. (PCG) Quality Management System. This role requires aligning with business strategy and supporting PCG culture, values, and mission while developing and implementing quality assurance activities to meet product and service requirements.

Essential Functions

Leadership and Management

• Develop and mentor quality team members, building organizational capability across the business.


• Oversee the Corporate Quality Department, including Quality Managers, Specialists, and Inspectors.


• Provide leadership, guidance, and direction to the department.


• Conduct performance evaluations for departmental staff and direct reports.


• Champion PCG's core values: Safety, Quality, Integrity, Employee Success & Well-Being, Entrepreneurial Spirit, Customer Alignment, and Fun Company.

Quality Assurance and Control

• Lead the Quality Management Board and Operations Quality Stakeholders.


• Identify and collaborate with subject matter experts on quality-related issues.


• Direct the development and implementation of PCG's quality policies, standards, and best practices.


• Ensure compliance with customer requirements, industry standards, and applicable codes.


• Foster a full-chain, full-lifecycle quality culture through competence development and the sharing of best practices across the organization.


• Oversee third-party Quality Certification Programs.


• Oversee third-party evaluation on specific high-risk items, including water infiltration, fire risk, ADA compliance, and structural integrity.


• Manage the Design Verification process across all product lines.


• Develop, measure, and report on Key Performance Indicators.


• Oversee programs for Nonconformance Control, Root Cause Analysis, and Process Improvement.


• Partner with Operations leadership to improve quality performance and reduce risk.


• Assist with the implementation of client satisfaction initiatives and subcontractor and vendor quality programs.


• Conduct Internal Quality Audits, prepare reports, and resolve findings.

Financial Management

• Achieve financial performance targets and manage the operational budget.


• Present monthly financial information to leadership, including expense forecasts.


• Develop business plans to secure financing within established risk parameters.

Basic Requirements

• Minimum of 10 years of relevant experience (e.g., QA/QC, Operations Management and Transformation, Process Engineering, etc.)


• Bachelor's degree in engineering, architecture, business, construction, procurement, or related field, or commensurate work experience.


• Expertise in product development, facilitation, collaboration, and problem-solving.


• Proven project leadership from proposal to post-production support.


• Successful track record in budget management and achieving profit margins.


• Strong oral and written communication skills; able to convey complex information effectively.


• Excellent planning, analytical, and project management skills.


• Dedicated to consistently advancing process enhancements and elevating organizational performance.


• Proficiency in Microsoft Project or equivalent tools.


• Ability to travel up to 50%.

Preferred Requirements

• Experience within manufacturing and/or lean construction industries preferred.


• ASQ, ISO 9001, Six Sigma, or Operational Excellence certification/experience preferred.


• Experience supporting large-scale industrial or construction projects preferred.


• Local to the Kansas City metropolitan area.

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay


• Incentive bonus plan


• Employee stock ownership plan (ESOP)


• 401(k) retirement savings plan with match


• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option


• Life insurance, AD&DD, and disability benefits


• Employee assistance program (EAP)


• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG’s Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.