Director of Quality Improvement, Strategic Resource and Support

Community Health Systems, Inc.; Franklin (TN); Sur place; USD 140 000 - 210 000; Plein temps

Résumé du poste

Community Health Systems, Inc. seeks a Corporate Director of Quality Improvement to lead system-wide quality initiatives and allocate resources to maximize clinical outcomes across the enterprise.

You will bridge corporate leadership and facility teams, standardize practices, and support sites in achieving patient safety goals. You will oversee data reporting, policy maintenance, staff development, and regulatory readiness, guiding quality leaders and ensuring adherence to evidence-based

Qualifications

• Bachelor’s degree in Nursing or another clinical healthcare degree.
• Master’s degree (MPH, MSN, or MBA) preferred.
• Certified Professional in Healthcare Quality (CPHQ) or willingness to obtain within two years; RN licensure or other clinical licensure required.

Responsabilités

• Lead corporate-wide quality initiatives and strategic resource allocation.
• Operationalize system-wide quality practices across multiple sites.
• Ensure regulatory readiness and support during audits and surveys.
• Develop and deliver education programs for quality leadership and staff.

Connaissances

Google Workspace

Communication

Project Management

Formation

Bachelor’s degree in Nursing or another clinical healthcare degree

Master’s degree (MPH, MSN, or MBA)

Description du poste

Job Summary

The Corporate Director of Quality Improvement (CDQI)—Strategic Resource/Support is a high-level leadership role dedicated to the company’s mission through the strategic allocation of resources and the successful execution of clinical outcome strategies across the Enterprise. This position serves as a critical bridge between corporate leadership and facility-based teams, operationalizing system-wide initiatives and standardizing quality practices to reduce clinical variation and improve patient safety. The CDQI provides expertise, education, and direct support to CHS-affiliated organizations, regional leaders, and corporate departments to prioritize and achieve the organization's quality agenda.

Reporting Structure

• Reports To: Senior Vice President, Quality
• Direct Support: Provides direct support and guidance to facility-based quality leaders and staff.
• Supervision: Responsible for the direct supervision of staff within the assigned area of responsibility.

Core Responsibilities

Operational Execution & Strategy

• Lead corporate-wide projects aimed at improving quality and clinical outcomes, including publicly reported measures.
• Operationalize system-wide initiatives and standardizing practices across multiple sites, including Ambulatory Surgery Centers.
• Ensure proper planning, organization, and implementation of quality strategic initiatives.
• Collaborate with senior leadership and service-line departments to implement processes that prevent patient harm.

Data Oversight & Public Reporting

• Provide leadership collaboration for quality improvement efforts related to publicly reported data (e.g., CMS Programs, Leapfrog Hospital Survey, Leapfrog Safety Grade).
• Analyze regional data to identify trends, prioritize improvement opportunities, and assess progress toward quality goals.
• Utilize statistical and process improvement tools to interpret data and develop sound improvement plans.

Standardization & Policy Maintenance

• Lead efforts to standardize policies, procedures, and products across the health system to reduce clinical variation.
• Provide oversight for the development and maintenance of quality toolkits and evidence-based policies.
• Ensure all policies reflect current evidence-based principles and regulatory standards.

Regulatory Readiness & Support

• Support assigned facilities in maintaining "survey-ready" status.
• Provide on-site support during regulatory audits and as needed by specific facilities.
• Coordinate with internal support departments to achieve individual, hospital, and corporate goals.

Staff Development & Education

• Recruit, orient, and mentor facility-level quality leaders to ensure consistent competency across the system.
• Design and lead company-wide, regional, and facility education programs and resource materials.
• Foster professional growth and help facility leaders develop core competencies in healthcare quality leadership.

Required Qualifications

Education

• Required: Bachelor’s degree in Nursing or another clinical healthcare degree.
• Preferred: Master’s degree (MPH, MSN, or MBA).

Experience

• Minimum Total: 5 years of current experience in Healthcare Quality.
• Management: At least 3 years of recent experience in quality management, performance improvement, or patient safety in a multi-site healthcare environment.
• Demonstrated Success: Proven track record in improving clinical outcomes and reducing patient harm or HAIs.

Certificates and Licenses

• Required: Certified Professional in Healthcare Quality (CPHQ), or obtain within two years
• Required: Current RN licensure or other applicable clinical licensure.

Skills & Abilities

• Technical: Proficiency in Google Workspace (Docs, Sheets, Slides, Meet) and the ability to troubleshoot quality/operational software.
• Communication: Ability to communicate effectively with all levels of leadership and external vendors.
• Project Management: Basic project management skills with the ability to lead multiple simultaneous initiatives.