Director of Quality and Compliance

Addp; Fall River (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Paid time off (PTO): 9 Holidays, 15 Vacation days, 3 Personal days

Employer Paid Group Life/AD&D Insurance

Employer Paid Long Term Disability Insurance

403b Retirement Plan with Discretionary Employer Match

Personal and professional development

The opportunity to positively impact lives

Job summary

Community Connections Inc. is seeking a Director of Quality and Compliance to enhance their commitment to high-quality services and regulatory excellence in Fall River, MA. This strategic leadership role involves overseeing agency-wide quality assurance systems and ensuring adherence to compliance requirements.

The successful candidate will be a knowledgeable leader, committed to regulatory integrity and organizational accountability. Responsibilities include managing audits and supporting electronic case management systems.

The position offers a competitive salary range of $80,000 - $90,000, alongside benefits including paid time off, life insurance, and retirement plans.

Qualifications

• 5–7 years of progressive leadership experience with experience in CARF, DDS, and MassHealth standards preferred.
• Strong analytical skills with the ability to evaluate data, identify trends, and develop improvement strategies.
• Valid driver's license and satisfactory driving record.

Responsibilities

• Oversee agency-wide quality assurance and compliance standards.
• Lead internal and external audits, surveys, and certification processes.
• Develop and review agency policies and procedures.
• Analyze incident trends and develop corrective action plans.

Skills

Regulatory compliance

Quality assurance systems

Analytical skills

Leadership

Collaboration

Education

Bachelor's Degree in human services or related field

Job description

Director of Quality and Compliance - Community Connections, Inc. An Arc Affiliate - Fall River MA

Community Connections Inc. is seeking a Director of Quality and Compliance to join our team! Based in Fall River, MA, this strategic leadership role is essential to advancing our agency’s commitment to high-quality services, ethical practice, and regulatory excellence. As the Director of Quality and Compliance, you will oversee agency-wide quality assurance systems, ensure adherence to state, federal, and accreditation requirements, and lead initiatives that strengthen organizational accountability, safety, and continuous improvement.

We are looking for a knowledgeable, detail-oriented, and mission-driven leader who is committed to upholding the highest standards of service delivery, regulatory integrity, and organizational compliance.

What You’ll Do as Director of Quality and Compliance:

• Provide strategic oversight for agency-wide quality assurance, compliance, and ethical standards.
• Lead and manage internal and external audits, surveys, and certification processes including CARF, DDS Quality Enhancement, MassHealth, and transportation standards.
• Oversee the development, review, and maintenance of agency policies and procedures in collaboration with Executive Team and Service Directors.
• Direct the investigation process, analyze incident trends, and develop corrective action plans that ensure timely and effective resolution.
• Support and audit Electronic Case Management systems, ensuring accurate documentation and proper staff usage.

What You’ll Need as Director of Quality and Compliance:

• Bachelor’s Degree in human services, social work, communications, or a related field required. Relevant experience may be substituted for required education.
• 5–7 years of progressive leadership experience with foundational experience in CARF, DDS, and MassHealth standards preferred.
• Bachelor’s Degree preferred; relevant experience may be substituted in lieu of a degree.
• Demonstrated expertise in regulatory compliance, quality assurance systems, and accreditation processes.
• Strong analytical skills with the ability to evaluate data, identify trends, and develop improvement strategies.
• Proven ability to work across teams and with diverse stakeholders.
• Valid driver’s license, access to a vehicle, and satisfactory driving record.

Who You Are as Director of Quality and Compliance:

• A strategic thinker with a strong commitment to regulatory and ethical excellence.
• A confident, collaborative leader who supports teams and inspires accountability.
• A detail-oriented professional with strong analytical and problem-solving skills.
• A team player committed to mission-driven work.

What Community Connections Can Provide You:

• PTO: 9 Paid Holidays, 15 Vacation days, 3 Personal days
• Employer Paid Group Life/AD&D Insurance
• Employer Paid Long Term Disability Insurance
• 403b Retirement Plan with Discretionary Employer Match
• A workplace with both heart and soul
• Personal and professional development
• The opportunity to positively impact the lives of the individuals we serve

Salary Range $80,000 - $90,000

Community Connections Inc. is an EEO employer committed to inclusion, equity, and supporting veterans and individuals with disabilities.