Director of Protection Group- Guards

Silver Star Protection Group LLC; Rolling Meadows (IL); On-site; USD 90,000 - 100,000; Full time

Job summary

Silver Star Protection Group LLC in Rolling Meadows, IL, is seeking a Director of Protection Group to oversee day-to-day operations across all posts, manage staffing, client relationships, and regulatory compliance.

This leadership role requires experience in security operations, training, licensing, and reporting to senior management, with a compensation of $90K-$100K and full-time status.

Qualifications

• Proven experience in security operations leadership or director-level roles.
• Knowledge of security protocols, risk management, training and compliance standards.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Oversee daily operations across all posts and maintain service standards.
• Lead SSPG personnel, staffing, performance monitoring, and issue resolution.
• Build and maintain client relationships and ensure satisfaction.
• Develop and deliver training programs for SSPG personnel.
• Coordinate with compliance to license and train staff.
• Work with leadership on risk mitigation and strategic planning.
• Lead teams to deliver high-quality service with clear communication.
• Maintain detailed records and provide reports to senior leadership.
• Review and update policies to meet changing regulations.
• Provide regular budget updates to senior leaders (overtime, expenses, revenue).

Skills

Security operations leadership

Risk management

Staff development

Client relationship management

Communication skills

Education

Bachelor's degree in criminal justice or related field

Job description

Description

Who is Silver Star Protection Group

Silver Star Protection Group (SSPG) is a professional security services company headquartered in Rolling Meadows, Illinois, providing customized security solutions to clients across multiple industries and communities. Since 2014, SSPG has continued to grow and evolve alongside the needs of our clients. Our services are designed around each client's unique environment, operations, and security needs rather than a one-size-fits-all approach. Our team is made up of professionals with diverse backgrounds, experiences, and perspectives who share a commitment to safety, professionalism, reliability, and exceptional service. We believe quality security begins with quality people, and we are committed to hiring individuals who take pride in representing both SSPG and the clients we serve.

Position Overview

The Director of Protection Group (DPG) is responsible for managing all aspects of the day-to-day operations of all Protection Group Client sites and posts. This leadership role involves overseeing staffing, client management, training, licensing, compliance, and ensuring the safety and protection of personnel, clients, and property. The DPG plays a key role in strategic planning, ensuring seamless service delivery, maintaining positive client relationships, and adapting measures to meet evolving risks and regulations. The DPG serves as the connection between the business unit and SSPG Executive Management providing regular updates and reporting to Sr Level Leaders.

Key Responsibilities

• Oversee and develop daily operations, ensuring high standards of service delivery and operational efficiency across all posts.
• Lead, manage, and supervise SSPG personnel, ensuring proper staffing levels, performance monitoring, and addressing staff issues.
• Develop and maintain strong relationships with clients, ensuring satisfaction with services.
• Oversee the development and delivery of training programs for SSPG personnel, ensuring they are equipped with the necessary skills and knowledge to perform effectively.
• Work with our compliance coordinator to ensure all SSPG personnel are properly licensed and trained.
• Collaborate with senior leadership to identify and mitigate risks, while developing and implementing strategies to address potential threats.
• Lead and motivate SSPG teams to deliver high-quality service, ensuring effective communication and coordination among team members.
• Maintain detailed records of operations, incidents, staffing, and compliance, providing reports to senior leadership as needed.
• Regularly review and update policies and procedures to meet changing needs and current regulations.
• Provide regular updates to Senior Leaders on budgetary items including over time usage, expenses management and revenue projections.

Requirements

• Proven experience in physical security operations management preferably within a leadership or director role.
• In-depth knowledge of security protocols, risk management, training and compliance standards.
• Strong leadership and team management skills with the ability to drive results and ensure high levels of performance.
• Excellent communication and interpersonal skills to manage client relationships and resolve issues effectively.
• Strong problem-solving abilities and the capacity to think strategically under pressure.
• Ability to adapt to changing circumstances and regulations in a dynamic work environment.

Education & Experience

• Bachelor’s degree in criminal justice, Security Management, Business Administration, or a related Regional (preferred).
• Minimum of 5 years of experience in security operations management or related Regionals, with at least 2 years in a leadership role.
• Certification or training in security management or risk assessment is a plus.
• IL Firearms certifications, licenses and permits preferred

Schedule & Availability

Generally, the Director will be in office during regular business hours but may be required for additional coverage and availability based on the needs of the business. Shifts, site assignments, and schedules are subject to change based on client and SSPG needs. Flexibility is required when emergency coverage is needed.

Employment Information

Position: Director of Protection

Location: Rolling Meadows, IL

Compensation: $90K-100K

Employment Status: Full-time

Benefits

• Medical, Dental, Vision, & Life Insurance – After 60-90 days
• Weekly Friday Pay
• Paid Time Off (PTO) – Use after 90 days

Work Authorization

Must have legal authorization to work in the United States.

Silver Star Protection Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.