Director of Projects

Iss-Facility-Service; City of Rochester (NY); Hybrid; USD 180,000 - 190,000; Full time

Job summary

ISS Facility Services seeks a Director of Projects to lead North America Capital Projects and MAC, focusing on delivering high-quality project outcomes and cost leadership. You will develop delivery models, manage resources, and drive governance, risk and supply chain strategy across North America.

The role emphasizes organic growth, customer relationships, and alignment with Global Operations, with hybrid work and occasional travel.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 10 years’ experience operating at a senior manager level in building projects/FM.
• Experience delivering projects valued at US$20M or more.
• Demonstrated Health & Safety compliance management.
• Strong verbal and written English communication.
• IT literacy with Microsoft Office suite including MS Project.
• Experience leading and coaching a Project Management Team to deliver quality projects.

Responsibilities

• Develop and deliver Capital Projects and MAC across North America.
• Develop delivery model and manage resources across contracts.
• Oversee Commercial Governance & Practices and Compliance & Risk.
• Develop and implement a North American supply chain strategy.
• Support Global Operations with best-practice processes and procedures.
• Achieve organic growth and revenue/margin targets for the country.

Skills

Leadership

Project management

Strategic planning

Communication (verbal & written)

Resilience

Risk & compliance

Education

Bachelor’s Degree or equivalent

Tools

MS Project

Microsoft Office

Job description

Director of ProjectsLeadership and development of North America Capital Projects focusing on the 3C’s as per the Global Blueprint;CapabilityCredibilityCost leadershipImplementing and sustaining a high standard of project delivery to enhance ISS's position within the project market leading to growth within North America for an account specificLeadership and Responsibility for the strategic and tactical development and delivery of Capital Projects and MAC across North America account specificSpecifically developing the delivery model, managing resource, Commercial Governance & Practices, Compliance & Risk, developing the supply chain strategyKey Purpose:Responsible for the strategic and tactical development and delivery of Capital Projects and MACResponsibility to organically grow Projects within North America account specificDevelop & Maintain Relationships with the ISS Account Specific Country Team, Key Accounts, Global Operations and External customersP&L Accountability aligned to countryDeveloping the delivery model & managing resource across contractsCommercial Governance & PracticesCompliance & RiskDeveloping the supply chain strategy including S/C ManagementSupport the Capital Projects Global Operations Team in the development and implementation of best practice processes and procedures to ensure high standard of serviceSuccess Criteria:Organic Growth of the Projects businessContribution to the country Revenue and Margin TargetsKey interface of Project delivery within North America Account SpecificProviding leadership and consistency of project performance aligned with Global Operations - Capital ProjectsZero H&S IncidentsAll Compliance and Governance achievedAudit Regime Established (Operational / Commercial/ H&S)Ideal Candidate Experience:Bachelor’s Degree or Equivalent work experienceExpertise and qualifications in a Construction, Engineering or Built Environment discipline would be a pre-requisite of the role.Preferably a minimum of 10 years’ experience operating at a Senior Manager Level within the building project and FM industry, preferably in the banking sector / corporate environments / commercial offices.Demonstrate experience in managing projects to a value of 20 million or aboveDemonstrate experience of managing Health & Safety complianceDemonstrate experience of estimating project costs, and presenting high quality tender documents to customersStrong verbal and written EnglishDemonstrate IT literacy capability with Microsoft Office suite including MS ProjectDemonstrate experience of leading/managing/supporting/coaching a Project Management Team to deliver quality projects to stakeholders.Target orientated, focus on quality and delivery to high standards and ensures development of self and others under their control.Key Accountabilities:People Management – the ability to manage teams and interface with diverse stakeholders.Commercial Awareness – the ability to understand the key financial, labor and material variables and identify to the business where improvements can be made.Resource Management – the ability to recognize where labor and materials can be saved and bring act on this knowledge.Customer Orientation – the ability to understand Client needs and work politely and diligently.Work Standards – the ability to recognize, implement and maintain high standards of excellence in the areas of quality, safety and operational performance within the Client account.Resilience – the ability to maintain an objective and positive focus through periods of high and sustained work pressure.Decision maker- the ability to make key decisions as and when appropriate during the project life cycle without waiting for prompting.Physical Demand and Work Environment:Hybrid work (remote and onsite)Up to 25% travelOccasional site visits to operational facilitiesExtended computer and desk-based workParticipation in virtual and in-person meetingsMust be able to lift a minimum of 15 poundsHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $180000.00 per year - $190000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.