Director of Project Management

GTMnow; Northern (KY); On-site; USD 250,000 - 300,000; Full time

Benefits offered by this job

Healthcare benefits (US)

Flexible time off

Professional development stipends

Retirement plan (401k)

Premium hardware

Employee Resource Groups

Job summary

CaptivateIQ is hiring a Director of Project Management to build and scale a PM practice, delivering end-to-end enterprise implementations and a scalable delivery model across the customer base. You will establish governance, milestones, and accountability, while growing a PM team and defining standards for delivery excellence.

You will partner with Architecture to separate design ownership from project outcomes, drive risk visibility, and lead a governance cadence that surfaces issues before

Qualifications

• 8+ years in project or program management for software implementations.
• 5+ years building or leading a PM team.
• Experience implementing enterprise SaaS within delivery teams or partners.
• Experience designing delivery models for multiple scales.
• Track record building a PM function where none existed.

Responsibilities

• Own delivery governance across the full portfolio for implementations ranging from enterprise to scale delivery.
• Build a risk-visibility system with dashboards and escalation triggers.
• Define milestone gates and hold teams accountable to them.
• Hire, develop, and manage a team of PMs and coordinators; create career paths across levels.
• Set standards for best practices, change management, and scalable workflows.
• Design a coordinator model to support high-volume, concurrent projects.
• Collaborate with Architecture to delineate system design ownership from project accountability.
• Lead a recurring delivery forum and report progress, risk, and changes to leadership.

Skills

Delivery governance

Enterprise SaaS

PM team leadership

Risk management

Stakeholder management

Delivery models

Operational excellence

Job description

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.

Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

We're hiring a Director of Project Management to help us evolve our Project Management practice to scale along the growing needs of the organization - to build a team of PMs who own delivery end-to-end across our full customer base, a governance system that surfaces risk before it becomes an escalation, and an operating rhythm that makes “on track” a verifiable claim rather than a status update. You\'ll start by upleveling how we deliver our largest, most complex enterprise implementations, then build out how project management scales efficiently across the rest of our customer base. This is a builder role - you will establish project management as a first-class function here, not maintaining an existing one.

What You\'ll Do

Own Delivery Governance Across the Full Portfolio

• Serve as the single accountable owner for project governance across implementation segments, from our largest enterprise accounts to our highest-volume, scale-motion accounts.
• Build and run a risk-visibility system — dashboard, thresholds, escalation triggers — that surfaces problems before they reach leadership, not after.
• Define milestone gates for engagements at every scale, from high-touch enterprise builds to lighter-touch scale delivery, and hold the team accountable to them.

Build and Lead the PM Organization

• Hire, develop, and manage a team of project managers and project coordinators; build a defined career path across levels and segments.
• Own the standards this function runs on — best practices, change management, workflow documentation — and make sure they scale from our most complex accounts down to our highest-volume ones.
• Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.

Raise the Bar on Enterprise Delivery

• Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership — and hold that line as the organization scales.
• Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.

Drive Operating Rhythm and Visibility

• Run a recurring delivery forum reporting progress, risk, and change management status across segments.
• Report delivery health, risk, and escalation trends to the VP of Technical Services and CX leadership on a defined cadence.

What You\'ll Need

• 8+ years in project or program management for software implementations, including 5+ years building or leading a PM team — not solely individual-contributor PM experience.
• Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner) — deep familiarity with the operational rigor enterprise buyers expect, independent of any single product.
• Experience designing delivery models that work at more than one scale — you\'ve built or run both high-touch, complex delivery and higher-volume, lighter-touch delivery, and know how those operating models differ.
• A demonstrated track record of building a PM function or operating system where one didn\'t previously exist, or was under-resourced — not just operating inside an already-mature one.
• Comfortable being the accountable owner of a project\'s outcome without owning the technical solution — this is an operational and stakeholder-management role, not an architecture role.

Nice to Have

• Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.
• Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.

Benefits

• (US-ONLY)Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

Notice for Prospective Candidates

• Only emails from @captivateiq.com should be trusted.

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:

• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates\' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we\’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

$250,000 - $300,000 a year

The OTE range represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ\'s competitive total rewards package.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States