Project Manager

CaptivateIQ, Inc.; Northern (KY); On-site; USD 140,000 - 190,000; Full time

Job summary

CaptivateIQ, Inc. is seeking a results-driven Project Manager to join the Professional Services team and lead customer implementations of our SaaS platform.

The role focuses on managing scope, timelines, resources, risks, and communications to ensure a successful deployment and exceptional customer experience. You will coordinate cross-functional teams, maintain detailed project plans, and build strong relationships with customer stakeholders.

Qualifications

• 6–9 years of project management experience in a SaaS environment.
• Experience with incentive compensation management or sales performance software is desirable.
• Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.
• Strong communication, stakeholder management, and leadership skills.

Responsibilities

• Oversee the planning, execution, monitoring, and closure of multiple customer projects.
• Establish relationships with customer stakeholders and manage expectations throughout the project.
• Develop and maintain detailed project plans, managing scope, schedule, resources, and budget.
• Identify risks and proactively implement mitigation strategies; manage changes.
• Coordinate cross-functional teams and ensure proper allocation of resources.
• Maintain comprehensive project documentation and provide regular leadership updates.
• Leverage best practices to enhance project execution and customer satisfaction.

Skills

Project management

Stakeholder management

Communication

Leadership

Analytical thinking

Education

Bachelor's degree in Business, Information Technology, Engineering, or related field

Tools

PMP (certification)

Job description

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.

Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

We are seeking a results-driven Project Manager to join our Professional Services team to lead and manage customer implementations. This role requires a proactive and strategic thinker with hands-on experience managing SaaS deployments, ensuring successful project execution while delivering an exceptional customer experience. The ideal candidate has come up through a SaaS environment, is adept at managing project scope, timeline, resources, risks, and communication, and collaborates closely with internal and external stakeholders.

Key Responsibilities

• Oversee the planning, execution, monitoring, and closure of multiple customer projects.

• Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project.

• Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones.

• Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes.

• Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution.

• Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers.

• Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction.

Qualifications & Experience

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.

• 6-9 years of project management experience, with SaaS company experience required (implementations, professional services, or enterprise software deployments).

• Experience with incentive compensation management, sales performance management, or related financial software is highly desirable.

• Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.

• Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration.

• Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks.

• PMP certification a plus but not required.

$140,000 - $190,000 a year

The compensation offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. The OTE salary range for this role is$140,000 – $190,000. Compensation for candidates hired in Canada will be provided in Canadian dollars and may differ from the ranges listed above due to currency conversion. Our OTE salary is just one component of CaptivateIQ's competitive total rewards package, which also includes equity, comprehensive health benefits, and other perks and benefits.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States