Director of Project and Business Operations Management (PBOM)

City of New York; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The New York City Department of Environmental Protection seeks an Executive Program Specialist to provide analytical and project management support across the Bureau of Water and Sewer Operations. You will drive cross-divisional analysis, manage initiatives, and help improve efficiency and service delivery for critical departmental services.

Applicants should have a strong background in analytics, project management, and stakeholder coordination, with at least a bachelor’s degree and several

Qualifications

• Baccalaureate degree and three years of related professional experience.
• Experience in managerial, consultative, administrative, or supervisory roles (18 months).

Responsibilities

• Deliver analysis and project management support for engineering and operational divisions.
• Identify opportunities for performance enhancements across divisions and cross-functional functions.
• Lead and support BWSO analytics projects and initiatives.
• Advise on initiatives to improve efficiency and service delivery across departments.

Skills

Analytical skills

Critical thinking

Interpersonal skills

Multi-tasking

MS Office

Project management

Data analytics

Logistics coordination

Education

Baccalaureate degree

Job description

EXECUTIVE PROGRAM SPECIALIST ( - 13393

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City. New York City has approximately 140,000 catch basins, 114,000 hydrants, 90,000 valves, 14 gatehouses, 3 reservoirs, 68 groundwater wells, a 100 million gallon underground storage tank and 7,000 miles each of both sanitary sewers and water mains. The responsibility of maintaining these vast networks falls under the Department of Environmental Protection’s Bureau of Water and Sewer Operations (BWSO).

Under executive direction, with latitude to exercise independent judgment and initiative, the Director will:

• Deliver analysis and project management support for engineering and operational divisions within BWSO
• Seek and identify opportunities for performance enhancements within the engineering and operational divisions, and for end-to-end business support functions that cross both engineering and operations
• Lead/Support, directly or via the PBOM team, BWSO’s multi-division (non-engineering) related analysis and projects
• Lend their expertise to drive impact on multiple and diverse projects
• Advise on critical initiatives to improve efficiency and service delivery for key departmental services
• Manage projects; liaise between departmental leadership and initiative owners to ensure program objectives are achieved
• Critically assess project plans, resources, milestones, key performance indicators (KPIs), and internal governance structure to ensure programs are feasible
• Ensure analysis and project management processes and tools are available and consistently used across divisions to standardize approach. Coach and train initiative owners to develop project plans and any other project management tools and techniques
• Manage and track program processes and outcomes (e.g., KPIs); proactively solve problems and/or elevate program issues to fast-track resolutions; reporting to senior leadership and external stakeholders
• Ensure effective and consistent working practices are in place across all business operation areas for Business Analysis, Governance, and Quality Assurance
• Ensure, for all business operations areas, that a library of assets including SOPs and process flows, are created, maintained, and used to identify business improvement opportunities
• Work with department leaders to draw critical links to maximize program impact; develop insights for senior leadership on program progress; orchestrate cross-bureau communication and stakeholder meetings
• Use internal proprietary online tools to track and analyze progress of programs across the delivery system; perform special projects and related duties as assigned

In addition, it includes supporting, defining, and aligning external water and sewer projects, maintaining a definitive list of projects in the portfolio, and managing the projects from initial intake, scoping, & analysis through permits and sign-offs.

Minimum Qualifications

A Baccalaureate degree from an accredited college or university and three years of fulltime satisfactory professional experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial, consultative, administrative or supervisory capacity.

Preferred Skills

• Excellent analytical and critical thinking skills.
• Ability to simultaneously understand complex projects and manage details effectively.
• Excellent interpersonal skills and ability to mediate conflicts.
• Ability to multi-task to handle management of several “projects” simultaneously.
• Strong Microsoft Office proficiency (Word, Excel, PowerPoint, Project, etc.).
• Proficiency in project management, logistics coordination, and data analytics.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.