Director of Program Management Office

Cambridge Savings Bank; Waltham (MA); Hybrid; USD 185,000 - 225,000; Full time

Benefits offered by this job

Healthcare

Parental planning

Mental health benefits

Performance bonus opportunities

401(k) plan and match

Flexible time off

Job summary

Cambridge Savings Bank is seeking a seasoned Director to establish and mature a high-performing PMO that spans retail and commercial banking initiatives. You will drive governance, structure, and execution excellence while coordinating across business, technology, risk, compliance, and executive leadership teams.

The role focuses on strategic programs including core banking transformations, digital banking initiatives, and regulatory compliance.

Qualifications

• 10+ years in program management or PMO leadership within the banking industry.
• Experience leading large-scale transformation initiatives across business and technology.
• Strong understanding of retail and commercial banking operations and regulatory environments.
• Proven ability to align senior leadership, manage dependencies, and govern programs.
• Certifications like PMP or PgMP preferred.

Responsibilities

• Lead the enterprise PMO for Retail and Commercial Banking initiatives.
• Establish governance standards, reporting structures, and delivery frameworks.
• Drive core banking, digital banking, regulatory programs, and operational improvements.
• Provide executive visibility into health, risks, timelines, budgets, and resources.
• Mentor PMs and delivery teams; ensure discipline and accountability.
• Collaborate with senior leaders across business, technology, risk, and operations.

Skills

Program management leadership

Stakeholder management

Agile/Waterfall/Hybrid delivery

Executive communication

Delivery governance

Education

PMP/PgMP certification preferred

Tools

PMO governance

Risk management

Job description

Director of Program Management Office

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. We are seeking an experienced and disciplined leader to establish, lead, and mature a high-performing Program Management Office (PMO).The Director of Program Management Office will play a critical role in driving strategic execution across organizational transformation initiatives, technology modernization programs, regulatory initiatives, and operational improvements. The Director of Program Management Office candidate will bring deep experience within the retail and commercial banking sector, combined with a proven ability to lead complex cross-functional programs involving both business and technical change. This leader will provide governance, structure, rigor, and execution excellence while fostering collaboration across business, operations, technology, risk, compliance, and executive leadership teams.

Key Result Areas

• Lead and oversee the enterprise PMO function for Retail and Commercial Banking initiatives.
• Establish and enforce program and project governance standards, methodologies, reporting structures, and delivery frameworks.
• Drive successful execution of strategic initiatives including:
  • Core banking transformations
  • Digital banking initiatives
  • Regulatory and compliance programs
  • Process improvement and operational efficiency efforts
  • Organizational transformation and change management programs
  • Data and technology modernization initiatives
• Provide executive-level visibility into program health, risks, dependencies, timelines, budgets, and resource allocation.
• Build and maintain disciplined project management practices, ensuring consistency, accountability, and measurable outcomes.
• Partner closely with executive leadership, business stakeholders, technology teams, vendors, and external partners to align priorities and delivery objectives.
• Lead organizational change management efforts to support adoption, communication, training, and business readiness.
• Mentor and develop project managers, program managers, business analysts, and delivery teams.
• Ensure initiatives comply with banking regulations, risk frameworks, audit requirements, and internal controls.
• Drive a culture of execution excellence, continuous improvement, transparency, and accountability.
• Perform additional duties as required

Qualifications

• 10+ years of progressive experience in program management, project delivery, or PMO leadership within the retail and commercial banking industry.
• Proven experience leading large-scale organizational and technical transformation initiatives.
• Strong understanding of retail banking and commercial banking operations, products, customer journeys, and regulatory environments.
• Demonstrated expertise in project management methodologies and frameworks, including Agile, Waterfall, Hybrid delivery models, and PMO governance best practices.
• Exceptional leadership, communication, stakeholder management, and executive presentation skills.
• Strong organizational discipline with a detail-oriented and structured approach to delivery management.
• Experience managing complex interdependencies across business and technology organizations.
• Ability to influence and drive alignment across senior leadership teams.
• Experience with portfolio management, resource planning, budgeting, and strategic roadmap execution.
• PMP, PgMP, Agile, Lean, or related certifications preferred.

Preferred Experience

• Banking mergers, acquisitions, or integration programs
• Core banking platform implementations or conversions
• Digital transformation initiatives
• Commercial lending or treasury management platforms
• Regulatory remediation or compliance programs
• Enterprise PMO transformation and maturity initiatives

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Hybrid/Waltham, MA Salary Range: $185,000 - $225,000

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $185,000 - $225,000. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate's skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

About Cambridge Savings Bank

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business leader. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.