Director of Product Ops – Health Solutions

Quest Diagnostics Incorporated; Johnson City (KS); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Quest Diagnostics Incorporated seeks a Director of Product Operations for WHS to lead commercialization, operational enablement, and lifecycle management across Workplace Drug Screening and Employer Population Health. You will manage a team of Product Managers, align with sales, IT, regulatory, and clinical ops, and drive AOP targets.

The role emphasizes platform integration, data flow, SLAs, and scalable processes to maximize margins and client satisfaction in a hybrid work setting.

Qualifications

• 8+ years in product mgmt or healthcare operations.
• 2-3 years of people management experience.
• Experience scaling digital platforms and complex B2B services.

Responsibilities

• Standardize operational playbooks across lines of business.
• Oversee end-to-end product lifecycle from concept to portfolio rationalization.
• Collaborate with Clinical Ops, Lab, Logistics, and Sales to optimize workflows.
• Lead cross-functional squads for compliant, on-time rollouts.
• Drive margin expansion and pricing strategy alignment.
• Ensure regulatory compliance (HIPAA, DOT, FDA, etc.).

Skills

Operations leadership

Cross-functional leadership

Strategic planning

Financial acumen

Agile/SDLC

Data analysis

Communication

Education

Bachelor's degree in business/health IT

MBA or MPH preferred

Tools

Microsoft Office Suite

Job description

Quest Diagnostics Incorporated seeks a Director of Product Operations for WHS to lead commercialization, operational enablement, and lifecycle management across Workplace Drug Screening and Employer Population Health. You will manage a team of Product Managers, align with sales, IT, regulatory, and clinical ops, and drive AOP targets.

The role emphasizes platform integration, data flow, SLAs, and scalable processes to maximize margins and client satisfaction in a hybrid work setting.