Director of Product

supplyhouse; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

SupplyHouse is seeking a seasoned product leader to oversee product management for a remote e-commerce organization. You will align company strategy with customer needs, technical direction, and delivery execution, owning the product operating model and annual roadmap.

You will build and coach a team of Product Managers, set clear pod missions and success metrics, and partner with senior tech, design, AI, and business leaders to balance value, feasibility, and scalability while delivering

Qualifications

• Bachelor’s degree or equivalent experience; advanced degree preferred.
• 10+ years in product management, with 4+ years leading managers.
• Proven ability to own business metrics and explain outcomes.

Responsibilities

• Set missions, success measures, and guardrail metrics for product pods.
• Establish decision rights across Product, UX, Eng, Data, and business teams.
• Define operating standards for framing, prioritization, roadmap decisions, experimentation, delivery reporting, and course correction.

Skills

Product management

Team leadership

Stakeholder communication

E-commerce

Technical fluency

Education

Bachelor's degree or higher

Job description

Role overview

Lead the product management function for a remote e-commerce organization, connecting company strategy, customer needs, technical direction, and delivery execution. The role owns the product operating model, annual roadmap, cross-functional pod performance, and development of a team of Product Managers, with accountability for measurable customer and business outcomes.

Responsibilities

• Set clear missions, primary success measures, and guardrail metrics for product pods.
• Establish decision rights across Product, UX, Engineering, Data, and business teams, while resolving cross-pod dependencies and sequencing conflicts.
• Define operating standards for opportunity framing, prioritization, roadmap decisions, experimentation, delivery reporting, and course correction.
• Directly manage, coach, hire, and develop Product Managers, including leveling expectations, feedback, retention, and craft development.
• Build stronger practices in customer problem definition, jobs-to-be-done, hypothesis writing, experiment design, analytics, adoption, and evidence-based prioritization.
• Partner with senior technology, design, AI adoption, and business leaders to balance customer value, technical feasibility, platform health, security, reliability, scalability, and delivery speed.

Requirements

• Bachelor’s degree in business, computer science, information systems, engineering, economics, data analytics, or a related field, or equivalent relevant experience; an advanced degree is preferred.
• At least 10 years of product management experience, including 4 or more years managing Product Managers; experience managing managers is a plus.
• Demonstrated ownership of business metrics and the ability to explain which outcomes changed and how success was measured.
• Technical fluency across e-commerce platforms, APIs, integrations, data flows, enterprise systems, and platform dependencies, with the judgment to evaluate tradeoffs and work credibly with engineering leaders.
• Experience leading complex initiatives across Product, Engineering, UX, Data, and business stakeholders within pod, squad, or similar cross-functional models.
• Strong executive communication, delivery leadership, experimentation knowledge, comfort with ambiguity, and a bias toward shipping, learning, and reducing unnecessary process.

Nice to have

• Experience with e-commerce, marketplaces, B2B distribution, or trade and industrial customers.
• Familiarity with evaluating or scaling AI-enabled products and experience balancing platform investment, technical debt, security, reliability, and scalability.

Benefits and work setup

• Full-time, exempt, remote role with a Monday–Friday schedule and time-zone flexibility.
• Applicants must live in, or be willing to relocate to, one of the listed eligible U.S. states and be authorized to work in the United States without visa sponsorship.
• Travel to the headquarters area in Melville, New York is expected approximately six times per year; reasonable business travel expenses are reimbursed.
• Benefits include medical, dental, vision, life and disability coverage, retirement contributions with company matching, paid leave, flexible spending, employee assistance services, professional development funding, company equipment, and a home-office stipend.
• Additional programs support work-life balance, wellness, professional growth, employee recognition, and shared financial participation in organizational success.