Director of Process Optimization - Remote-First, Equity

nscaleoperationsukltd; United States; Remote; USD 170,000 - 240,000; Full time

Benefits offered by this job

Equity

Remote-first

Bonus potential

Medical, dental, vision

Job summary

The Director of Process Optimization will establish and lead the process design, standardization, and continuous improvement function across the Business Operations group of a fast-growing AI infrastructure organization.

This role will transform complex operational workflows into scalable playbooks, clear ownership models, measurable KPIs, and repeatable processes that support expansion into new geographies.

Qualifications

• 10+ years of experience in process excellence, operations management, business operations, operational transformation, or continuous improvement.
• Proven experience building SOPs, operational playbooks, governance models, or process frameworks in complex, multi-site environments.
• Background in infrastructure, datacenters, manufacturing, or similarly complex operational settings.
• Working knowledge of Lean and continuous improvement principles and how to apply them pragmatically.

Responsibilities

• Design, implement, and govern standard operating procedures for site operations, service operations, handoffs, safety compliance, and cross-functional workflows.
• Lead continuous improvement initiatives that reduce friction, rework, delays, and ambiguity across active sites and programmes.
• Conduct operational audits across live programmes, identify gaps, and drive remediation with relevant teams.
• Build standardized operational playbooks that can be replicated across geographies, sites, and partner environments.
• Own the operational interface between manufacturing and datacenter site operations, ensuring schedules, inventory readiness, and commissioning timelines align.
• Design and implement engagement frameworks for how Business Operations works with Legal, Procurement, Recruitment, Supply Chain, and other functions, including intake, execution, tracking, and SLA processes.
• Design and maintain a KPI framework measuring team responsiveness, SLA adherence, and process performance across workflows.
• Manage and develop a Senior Process Manager, setting priorities, expectations, and rhythms for the function.

Skills

Process optimization

SOP design

Governance

Cross-functional collaboration

Lean principles

Job description

The Director of Process Optimization will establish and lead the process design, standardization, and continuous improvement function across the Business Operations group of a fast-growing AI infrastructure organization.

This role will transform complex operational workflows into scalable playbooks, clear ownership models, measurable KPIs, and repeatable processes that support expansion into new geographies.