Director of Policy & Program Improvement – SNAP & FNS

Health & Human Services; North Carolina; On-site; USD 70,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid leave

Job summary

The State of North Carolina is seeking a Human Services Program Manager II to lead SNAP policy, training, and quality assurance across 100 county social services departments. You will supervise multiple managers, align policy with program delivery, and drive improvements to payment accuracy and client outcomes.

Responsibilities include directing staff, prioritizing improvements, coordinating with NC FAST, and ensuring adherence to federal and state requirements.

Qualifications

• Master's degree plus four years of experience in program administration or a related field, or Bachelor's degree plus six years.
• Experience supervising professional or managerial staff and directing multiple program functions.
• Strong knowledge of public assistance programs and SNAP requirements.

Responsibilities

• Directs policy, training, and quality assurance for SNAP-related operations across counties.
• Develops work plans, assigns responsibilities, and evaluates performance of unit managers.
• Sets improvement priorities based on QC findings, county assessments and research.
• Coordinates policy changes and training with NC FAST and related divisions.
• Oversees resources, accountability, and county support to ensure timely payments and program integrity.

Skills

Staff management

Policy interpretation

Quality assurance

Data analysis

Education

Master's degree in a relevant program

Bachelor's degree in a related field

Job description

The State of North Carolina is seeking a Human Services Program Manager II to lead SNAP policy, training, and quality assurance across 100 county social services departments. You will supervise multiple managers, align policy with program delivery, and drive improvements to payment accuracy and client outcomes.

Responsibilities include directing staff, prioritizing improvements, coordinating with NC FAST, and ensuring adherence to federal and state requirements.