Director of Player Development

ViziRecruiter,LLC.; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading gaming company in Los Angeles is seeking an experienced Player Development Manager to oversee operations and manage a team of Executive Hosts. The ideal candidate will have a strong background in player development and marketing, along with substantial management experience. Responsibilities include budgeting, strategy development, and ensuring high-quality guest service. A Bachelor's degree and relevant certifications are required. This position offers a competitive total rewards package, including wellness programs and paid time off.

Qualifications

• Minimum five years’ experience in player development, marketing, or related field.
• Minimum three years of management experience.
• Demonstrate the ability to anticipate and solve practical problems.

Responsibilities

• Oversee all Player Development operations and manage the Executive Hosts.
• Create and monitor Player Development budgets.
• Manage and evaluate performance of player agents.

Skills

Excellent communication skills

Ability to develop effective advertising strategies

Ability to maintain confidentiality of sensitive information

Strong supervisory and management skills

Must have excellent guest service skills

Strong time management & organizational skills

Education

Bachelor's degree in marketing or related field

Job description

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Oversee all Player Development operations/team, including the supervision and management of the Executive Hosts.
• Create and monitor annual and monthly Player Development budget for
• Manage and evaluate performance of Junket Rep/Commissioned player agent
• Develop initiatives to drive new business to the
• Develop and administer incentive programs for the Player Development
• Oversee, manage, and provide guidance for player coding and monitor team member
• Monitor and adapt strategies to outperform local competition, with a focus on expanding VIP market share in Metro Detroit.
• Establish and authorize customer credit and check authorization based upon the CreditPrepare and distribute daily/weekly reports for the department, other departments, and management regarding performance.Manage the process (i.e., sourcing, comp exceptions, quarterly calendars, event analysis, performance evaluations, etc.) of the Player Development program for the team and adhere to standards.
• Provide analysis and response tracking of all activities related to new
• Make final decisions regarding valuable complimentary based on consideration of recorded play, earned points, comp availability, and customer profitability.
• Review and approve Player Development events and programming to create guest loyalty and return guest visitsDevelop and execute strategies that boost brand awareness within diverse communities to drive engagement and revenue growth.
• Manage performance and coordinate opportunities to grow the online casino database with omnichannel experiences.Work closely with iCasino and cross-property teams to further promote the property and evolve the omnichannel business.
• Establish and monitor standards and controls for complementaryLead by example, demonstrating self-confidence, energy, and represent property at publicMaintain and nurture existing customerAddress all guest service needs and resolve any service‑related problems orMaintains the confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Enforce all team relations policies, ensuring compliance with all company procedures, rules, regulations, and policiesCreate various reports as necessary, attend meetings as scheduled, and hold regular meetings with staff.Process event sponsorships for Leadership’sOther job‑related duties as assigned

Requirements

• Excellent communication skills
• Ability to develop effective advertising strategies
• Ability to maintain confidentiality of sensitive information
• Ability to perform basic math; skill in preparing and maintaining records, writing reports, and responding to correspondence
• Skilled in establishing and maintaining effective working relationships with staff
• Must have excellent guest service skills (interpersonal) and ability to resolve conflict
• Knowledge of marketing and player development; Strong supervisory and management skills
• Must be able to work independently
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Ability to multi‑task
• Strong time management & organizational skills
• Understand and comply with all Company and departmental rules, regulations, polices, and procedures
• Ability to read, write, and communicate verbally in

Education and Experience

• Bachelor’s degree in marketing or related field, or equivalent work experience.
• Minimum five (5) years’ experience in player development, marketing, or related field; minimum three (3) years of management experience.

Required Certification/License

MGCB Level 1