Director of Performance Improvement & Innovation (Program Manager Senior I)

State of Maryland; Baltimore (MD); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Performance Improvement & Innovation to lead strategic initiatives. This pivotal role involves overseeing performance metrics, managing a skilled team of analysts, and driving process improvements across the agency. The successful candidate will contribute to the development of the agency's Strategic Plan, ensuring that performance data is effectively collected, analyzed, and communicated to stakeholders. Join a forward-thinking organization that values innovation and collaboration, and make a significant impact on the performance and efficiency of government services in Maryland.

Benefits

Tuition reimbursement

Free mass transit

Generous paid leave

Paid holidays

Health coverage

Pension plan

Qualifications

• Minimum 7 years of experience in process improvement and leadership.
• Bachelor's degree required; Master's preferred.

Responsibilities

• Develop and implement performance management strategies.
• Lead a team of analysts for data visualization and reporting.
• Identify process improvement opportunities within the department.

Skills

Data Analysis

Process Improvement

Leadership

Strategic Planning

Team Management

Education

Bachelor’s degree in Public Administration

Master’s degree in related field

Job description

Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

GRADE

23

LOCATION OF POSITION

This position is located at: Baltimore State Office Complex, 301 W. Preston Street, Baltimore, MD 21201. ** This position is telework-eligible.

Main Purpose of Job

The Maryland Department of General Services (DGS) is looking to hire a talented and experienced leader to serve as the Director of Performance Improvement & Innovation. This position will play a pivotal role in developing, implementing, and overseeing the agency's performance metrics across all DGS divisions. The successful candidate will manage a team of analysts dedicated to providing trend analyses, data visualization, and other essential process improvement functions. Additionally, this role will contribute to the creation of the agency’s Strategic Plan by providing critical insights into the effective measurement of short, medium, and long-term goals.

POSITION DUTIES

1. Strategic Leadership: Develop and implement a comprehensive performance management, process improvement, and innovation strategy for the agency.
2. Data Analysis and Visualization: Participate in and/or oversee the collection, analysis, and reporting of performance data.
3. Process Improvement: Work with unit heads to identify opportunities for process improvements and operational efficiencies within the department.
4. Strategic Planning: Participate in the development of the agency's strategic plan.
5. Reporting and Communication: Prepare and present performance reports to senior leadership and stakeholders.
6. Team Management: Lead, mentor, and develop a team of data analysts, fostering a collaborative and results-oriented work environment.

DESIRED OR PREFERRED QUALIFICATIONS

Education: Bachelor’s degree in Public Administration, Business Administration, Organizational Development, Data Analytics, or a related field. Master’s degree preferred.

Experience: Minimum 7 years of progressive experience in process improvement, organizational development or organizational change, innovation, or a related field, with at least 3 years in a leadership role.

BENEFITS

The State of Maryland offers a generous benefits package that includes:

1. Tuition reimbursement for those who qualify
2. Free mass transit in Baltimore & Annapolis
3. Generous paid leave that increases with years of service
4. Paid holidays
5. Health coverage with low out-of-pocket costs
6. Employee & employer contributory pension plan

Click on the link below for more information.

FURTHER INSTRUCTIONS

TO APPLY: Interested applicants should e-mail a resume and cover letter to [e-mail] – include “Director, Performance Improvement” in the subject line of the e-mail. This position is open until filled. For questions, call our HR Office at 410-767-4985. For more information about DGS, please visit: https://dgs.maryland.gov/. DGS is an Equal Opportunity Employer.