Director of Performance Improvement

TPC; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

TPC is seeking a Director of Performance Improvement to assess member performance, identify opportunities, and independently drive initiatives from strategy to measurable results. The role leverages clinical expertise, comparative data, and business insight to improve clinical, operational, and financial performance across health systems.

You will lead cross-functional efforts with executives, physicians, and clinical leaders, developing measures that quantify PI value and contributing to new

Qualifications

• Registered Nurse (RN) with a minimum of five years of acute inpatient hospital experience.
• Bachelor's degree required; master's degree in business, healthcare administration, nursing, or related field preferred.
• Meaningful experience in hospital quality and/or performance improvement, including identifying opportunities and leading improvement initiatives.
• Strong analytical skills with demonstrated ability to interpret clinical, operational, and financial data and translate findings into actionable strategies.
• Strong executive presence, consultative communication, and presentation skills, with the ability to effectively engage hospital executives, physicians, and clinical leaders.
• Demonstrated change-management skills and ability to influence stakeholders without positional authority.
• Working knowledge of healthcare performance measures and programs, including quality outcomes, CMS performance programs, patient experience, and other hospital performance measures.
• Proficiency with Microsoft Excel and PowerPoint and experience working with clinical benchmarking or performance analytics platforms.
• Experience working across multiple hospitals or health systems preferred.
• Experience with value-based or at-risk performance models preferred.
• Demonstrated practical use of AI and AI-enabled tools in day-to-day work preferred.

Responsibilities

• Strategic Performance Leadership: Partner with VP, Performance Improvement to define and execute strategic initiatives that improve clinical, financial, and operational performance across Members, independently leading assigned initiatives from strategy through execution and measurable results.
• Opportunity Identification & Prioritization: Use data-driven analysis, clinical expertise, and business context to identify, quantify, and prioritize performance improvement opportunities across clinical outcomes, financial performance, and resource utilization.
• Advanced Analytics & Insight Generation: Leverage comparative analytics and deep dataset analysis to identify trends, test hypotheses, validate findings, and determine drivers of variation in performance.
• Cross-Member Collaboration & Best Practice Deployment: Lead cross-functional initiatives across Members to share best practices, standardize approaches, and drive measurable improvement aligned to TPC KPIs.
• Performance Strategy & Advisory: Translate complex clinical, operational, and financial performance information into clear implications and actionable strategies for Member executives, physicians, and clinical leaders.
• Stakeholder Engagement & Change Management: Build trusted relationships with Member executives, physicians, clinical leaders, and internal stakeholders; facilitate executive-level discussions, navigate barriers, and influence organizational change to advance improvement initiatives.
• Executive Communication & Reporting: Develop and deliver clear, actionable insights through presentations and reporting that inform strategy and influence executive decision-making
• Value Attribution & Capability Development: Establish measures and quantify the clinical, operational, and financial impact of PI initiatives while contributing clinical and PI expertise to the development, testing, and validation of new analytics, automation, AI, CMS intelligence, and other performance improvement capabilities.

Skills

Analytical skills

Executive presence

Change management

Stakeholder engagement

Communication skills

Data analysis

Education

Bachelor's degree

Master's degree preferred

Tools

Excel

PowerPoint

Benchmarking platforms

Job description

Company Description

TPC is an industry-leading performance improvement platform that empowers independent healthcare systems to optimize their sourcing, revenue cycle, and clinical quality operations.With 7 health systems in multiple states, TPC is an innovation catalyst and entrepreneurial vehicle for health systems that value independence and market-differentiating performance.TPC represents $6.5 billion in net patient revenue.

Role Description

The Director, Performance Improvement is responsible for assessing Member performance, identifying and prioritizing material improvement opportunities, and independently leading performance improvement initiatives from strategy through execution and measurable results. The role uses clinical expertise, comparative data, and business insight to improve clinical, operational, and financial performance and works directly with Member executives, physicians, and clinical leaders to drive organizational change. The Director also establishes measures to quantify the clinical and financial value of PI efforts and contributes clinical and PI expertise to the development of new analytics, automation, AI, and performance intelligence capabilities.

Key Responsibilities

• Strategic Performance Leadership: Partner with VP, Performance Improvement to define and execute strategic initiatives that improve clinical, financial, and operational performance across Members, independently leading assigned initiatives from strategy through execution and measurable results.
• Opportunity Identification & Prioritization: Use data-driven analysis, clinical expertise, and business context to identify, quantify, and prioritize performance improvement opportunities across clinical outcomes, financial performance, and resource utilization.
• Advanced Analytics & Insight Generation: Leverage comparative analytics and deep dataset analysis to identify trends, test hypotheses, validate findings, and determine drivers of variation in performance.
• Cross-Member Collaboration & Best Practice Deployment: Lead cross-functional initiatives across Members to share best practices, standardize approaches, and drive measurable improvement aligned to TPC KPIs.
• Performance Strategy & Advisory: Translate complex clinical, operational, and financial performance information into clear implications and actionable strategies for Member executives, physicians, and clinical leaders.
• Stakeholder Engagement & Change Management: Build trusted relationships with Member executives, physicians, clinical leaders, and internal stakeholders; facilitate executive-level discussions, navigate barriers, and influence organizational change to advance improvement initiatives.
• Executive Communication & Reporting: Develop and deliver clear, actionable insights through presentations and reporting that inform strategy and influence executive decision-making
• Value Attribution & Capability Development: Establish measures and quantify the clinical, operational, and financial impact of PI initiatives while contributing clinical and PI expertise to the development, testing, and validation of new analytics, automation, AI, CMS intelligence, and other performance improvement capabilities.

Critical Success Factors

• Independently lead performance improvement initiatives from opportunity identification through execution and measurable results.
• Translate complex clinical, operational, and financial performance data into clear priorities and actionable strategies.
• Build credibility and effectively influence Member executives, physicians, and clinical leaders to drive organizational change.
• Demonstrate measurable clinical, operational, and financial value from performance improvement efforts.
• Advance multiple Member priorities concurrently while maintaining strong execution, accountability, and speed to value.

Qualifications

• Registered Nurse (RN) required, with a minimum of five years of acute inpatient hospital experience.
• Bachelor's degree required; master's degree in business, healthcare administration, nursing, or related field preferred.
• Meaningful experience in hospital quality and/or performance improvement, including identifying opportunities and leading improvement initiatives.
• Strong analytical skills with demonstrated ability to interpret clinical, operational, and financial data and translate findings into actionable strategies.
• Strong executive presence, consultative communication, and presentation skills, with the ability to effectively engage hospital executives, physicians, and clinical leaders.
• Demonstrated change-management skills and ability to influence stakeholders without positional authority.
• Working knowledge of healthcare performance measures and programs, including quality outcomes, CMS performance programs, patient experience, and other hospital performance measures.
• Proficiency with Microsoft Excel and PowerPoint and experience working with clinical benchmarking or performance analytics platforms.
• Experience working across multiple hospitals or health systems preferred.
• Experience with value-based or at-risk performance models preferred.
• Demonstrated practical use of AI and AI-enabled tools in day-to-day work preferred.