Director, Performance Improvement

TPC; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

TPC is seeking a Director, Performance Improvement in Plano, TX to lead performance initiatives across members, identify opportunities, and deliver measurable clinical, operational, and financial improvements with clinical and data-driven methods.

You will partner with executives, physicians, and leaders, translate insights into actionable strategies, and help develop new analytics, automation, and AI capabilities.

Qualifications

• Registered Nurse (RN) with clinical expertise and leadership experience.
• Bachelor's degree required; master's preferred in business, healthcare administration, nursing, or related field.
• Meaningful experience in hospital quality and/or performance improvement, including identifying opportunities and leading improvement initiatives.
• Strong analytical skills to interpret clinical, operational, and financial data and translate findings into actionable strategies.
• Strong executive presence, consultative communication, and presentation skills with ability to engage hospital executives, physicians, and clinical leaders.
• Change-management skills and ability to influence stakeholders without positional authority.
• Familiarity with healthcare performance measures, CMS programs, patient experience, and hospital performance metrics.
• Proficiency with Excel and PowerPoint and experience with benchmarking or performance analytics platforms.

Responsibilities

• Strategic Performance Leadership: define and execute initiatives that improve clinical, financial, and operational performance across Members.
• Opportunity Identification & Prioritization: quantify and prioritize performance improvement opportunities using data and context.
• Advanced Analytics & Insight Generation: leverage analytics to identify trends and drivers of variation in performance.
• Cross-Member Collaboration & Best Practice Deployment: share best practices and standardize approaches across Members.
• Performance Strategy & Advisory: translate data into clear implications for executives and clinical leaders.
• Stakeholder Engagement & Change Management: build relationships and influence organizational change at executive level.
• Executive Communication & Reporting: deliver clear insights to inform strategy and decision-making.
• Value Attribution & Capability Development: quantify value and contribute to analytics, automation, and AI capabilities.
• Building and Supporting Teams: foster collaboration and constructive decision making.
• Communicating Effectively: share information and engage others.
• Demonstrating Initiative: act proactively and take ownership.
• Making Accurate Judgement & Decisions: make timely, data-driven decisions.
• Solving Complex Problems: use traditional and innovative approaches to identify solutions.

Skills

Analytical skills

Executive presence

Change management

Presentation skills

Excel

PowerPoint

AI tools

Education

Bachelor's degree

Master's degree in business, healthcare administration, nursing, or related field

Tools

Microsoft Excel

PowerPoint

Job description

Open Positions

Position:Director, Performance Improvement

Location: Plano, TX

Job Id:165

# of Openings:1

Position Title

Director, Performance Improvement

Department

Performance Improvement

Reports To

Vice President, Performance Improvement

FSLA Status

Exempt

Travel Requirements

25%

Updated

October 2026

Company Overview

TPC is an industry-leading performance improvement platform that empowers independent healthcare systems to optimize their sourcing, revenue cycle, and clinical quality operations. With 7 health systems in multiple states, TPC is an innovation catalyst and entrepreneurial vehicle for health systems that value independence and market-differentiating performance. TPC represents $6.5 billion in net patient revenue.

Core Values

Ownership – We take responsibility for results and follow through on commitments.

Execution – We deliver high-quality work with discipline and accountability.

Innovation – We challenge assumptions and seek better ways to solve problems.

Fun – We value collaboration, positivity, and strong relationships

Position Summary

The Director, Performance Improvement is responsible for assessing Member performance, identifying and prioritizing material improvement opportunities, and independently leading performance improvement initiatives from strategy through execution and measurable results. The role uses clinical expertise, comparative data, and business insight to improve clinical, operational, and financial performance and works directly with Member executives, physicians, and clinical leaders to drive organizational change. The Director also establishes measures to quantify the clinical and financial value of PI efforts and contributes clinical and PI expertise to the development of new analytics, automation, AI, and performance intelligence capabilities.

Key Responsibilities

• Strategic Performance Leadership: Partner with VP, Performance Improvement to define and execute strategic initiatives that improve clinical, financial, and operational performance across Members, independently leading assigned initiatives from strategy through execution and measurable results.
• Opportunity Identification & Prioritization: Use data-driven analysis, clinical expertise, and business context to identify, quantify, and prioritize performance improvement opportunities across clinical outcomes, financial performance, and resource utilization.
• Advanced Analytics & Insight Generation: Leverage comparative analytics and deep dataset analysis to identify trends, test hypotheses, validate findings, and determine drivers of variation in performance.
• Cross-Member Collaboration & Best Practice Deployment: Lead cross-functional initiatives across Members to share best practices, standardize approaches, and drive measurable improvement aligned to TPC KPIs.
• Performance Strategy & Advisory: Translate complex clinical, operational, and financial performance information into clear implications and actionable strategies for Member executives, physicians, and clinical leaders.
• Stakeholder Engagement & Change Management: Build trusted relationships with Member executives, physicians, clinical leaders, and internal stakeholders; facilitate executive-level discussions, navigate barriers, and influence organizational change to advance improvement initiatives.
• Executive Communication & Reporting: Develop and deliver clear, actionable insights through presentations and reporting that inform strategy and influence executive decision-making
• Value Attribution & Capability Development: Establish measures and quantify the clinical, operational, and financial impact of PI initiatives while contributing clinical and PI expertise to the development, testing, and validation of new analytics, automation, AI, CMS intelligence, and other performance improvement capabilities.
• Building and Supporting Teams: Is an honest and dependable team player who contributes to group collaboration and consensual decision making and shows empathy and respect for others. Builds and maintains good working relationships.
• Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
• Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.
• Making Accurate Judgement & Decisions: Makes confident, timely, fact-based, decisions drawing on a broad range of resources. Acts on decisions with a sense of calculated risk-taking. Ensures others understand the decision before moving forward.
• Solving Complex Problems: Effective at thinking through complex problems and information, using traditional and innovative approaches, to identify effective solutions. Seeks to accept and build off the ideas of others for solutions others may not have considered.

Critical Success Factors

• Independently lead performance improvement initiatives from opportunity identification through execution and measurable results.
• Translate complex clinical, operational, and financial performance data into clear priorities and actionable strategies.
• Build credibility and effectively influence Member executives, physicians, and clinical leaders to drive organizational change.
• Demonstrate measurable clinical, operational, and financial value from performance improvement efforts.
• Advance multiple Member priorities concurrently while maintaining strong execution, accountability, and speed to value.

Qualifications

• Registered Nurse (RN) required, with a minimum of five years of acute inpatient hospital experience.
• Bachelor's degree required; master's degree in business, healthcare administration, nursing, or related field preferred.
• Meaningful experience in hospital quality and/or performance improvement, including identifying opportunities and leading improvement initiatives.
• Strong analytical skills with demonstrated ability to interpret clinical, operational, and financial data and translate findings into actionable strategies.
• Strong executive presence, consultative communication, and presentation skills, with the ability to effectively engage hospital executives, physicians, and clinical leaders.
• Demonstrated change-management skills and ability to influence stakeholders without positional authority.
• Working knowledge of healthcare performance measures and programs, including quality outcomes, CMS performance programs, patient experience, and other hospital performance measures.
• Proficiency with Microsoft Excel and PowerPoint and experience working with clinical benchmarking or performance analytics platforms.
• Experience working across multiple hospitals or health systems preferred.
• Experience with value-based or at-risk performance models preferred.
• Demonstrated practical use of AI and AI-enabled tools in day-to-day work preferred.

Disclaimer

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of responsibilities or duties.