Director of Business Analytics & Performance

Nathan Littauer Hospital and Nursing Home; City of Gloversville (NY); On-site; USD 87,000 - 92,000; Full time

Job summary

Nathan Littauer Hospital seeks a Director of Primary Care Performance to lead strategic initiatives across the Primary Care network, driving operational, financial, clinical, and patient-experience improvements.

The role partners with physicians, practice leadership, finance, and executive teams to optimize productivity, access, and quality through data-driven decision making and advanced analytics.

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• Experience in a similar role for 10+ years.
• Experience in physician practice management, healthcare analytics, business operations, finance, or performance improvement.
• Knowledge of Lean methodologies and continuous improvement.

Responsibilities

• Lead strategic initiatives to improve Primary Care performance.
• Monitor KPIs and recommend improvement strategies.
• Develop dashboards and scorecards using EMR data and financial systems.
• Analyze trends affecting access, quality, finance, and operations.
• Partner with clinicians and leadership to optimize scheduling and clinic utilization.
• Support annual budgeting and forecasting activities.

Skills

Analytical skills

Excel

Data visualization

Project management

Communication skills

Cross-functional leadership

Influence without authority

Education

Bachelor’s degree in healthcare administration or related field

10+ years experience in healthcare leadership

Tools

Meditech

Athena

Epic

Job description

• Base Pay $87,360.00 - $91,520.00 / Year
• Employee Type FT Exempt

Description

Job Purpose: The Director of Primary Care Performance is responsible for leading strategic initiatives that improve the operational, financial, clinical, and patient experience performance of Nathan Littauer Hospital's Primary Care network. Through data-driven decision making, performance analytics, and collaboration with physicians and practice leadership, this role develops and implements strategies that enhance provider productivity, patient access, quality outcomes, financial sustainability, and organizational growth. This position serves as a strategic partner to the Senior Director of Provider Practices, providers, finance, quality, information technology, and executive leadership to ensure Primary Care services consistently meet organizational goals while supporting exceptional patient care.

Strategic Performance Leadership

• Develop and execute strategic initiatives that improve the performance of the Primary Care service line.
• Establish measurable goals aligned with organizational priorities.
• Monitor organizational Key Performance Indicators (KPIs) and recommend improvement strategies.
• Lead performance improvement initiatives across all Primary and Specialty Care locations.
• Prepare executive-level reports and recommendations for senior leadership.

Provider Performance

• Monitor provider productivity utilizing RVUs, visit volumes, panel sizes, payer mix, and access metrics.
• Identify opportunities to improve provider efficiency while maintaining quality patient care.
• Partner with physician leadership to optimize scheduling templates and clinic utilization.
• Support onboarding and integration of new providers through productivity planning and performance monitoring.

Business Intelligence & Analytics

• Develop dashboards and scorecards utilizing data from the EMR, Practice Management, Revenue Cycle, and Financial systems.
• Analyze trends impacting patient access, quality, finance, staffing, and operational performance.
• Present actionable recommendations based on quantitative and qualitative analysis.
• Standardize reporting across Primary Care practices.
• Partner with Finance to evaluate practice financial performance.
• Analyze revenue trends, expenses, provider productivity, reimbursement, and payer mix.
• Develop business cases for new providers, programs, technology investments, and service expansions.
• Support annual budgeting and forecasting activities.

Patient Access & Growth

• Monitor appointment availability and Third Next Available Appointment metrics.
• Analyze no-show rates, referral patterns, provider capacity, and patient demand.
• Develop initiatives to improve patient access while maximizing provider schedules.
• Identify opportunities to retain referrals and grow Primary Care market share.

Quality & Value-Based Care

• Monitor quality performance measures and population health metrics.
• Collaborate with Quality Improvement to improve clinical outcomes.
• Support initiatives related to value-based reimbursement and population health management.
• Identify care gaps and recommend operational improvements.

Process Improvement

• Lead continuous improvement initiatives utilizing Lean methodologies and best practices.
• Evaluate workflows to improve efficiency and reduce unnecessary variation.
• Coordinate cross-functional improvement projects involving providers, nursing, revenue cycle, IT, and ancillary departments.
• Develop standardized workflows across Primary Care practices.
• Build collaborative relationships with providers, practice managers, department leaders, and executive leadership.
• Serve as a trusted advisor regarding operational performance and strategic initiatives.
• Facilitate meetings to review performance metrics and develop action plans.
• Foster a culture of accountability, innovation, and continuous improvement.

Education

• Bachelor’s degree in healthcare administration or related field.
• Experience in a similar role for 10+ years.

Experience

• Five (5) years of progressive healthcare leadership experience.
• Experience in physician practice management, healthcare analytics, business operations, finance, or performance improvement.
• Experience working within Primary Care or Ambulatory Care preferred.
• Demonstrated experience leading cross-functional strategic initiatives.

Knowledge, Skills & Abilities

• Strong business acumen.
• Advanced analytical and problem-solving skills.
• Proficiency in Microsoft Excel and data visualization tools.
• Experience developing executive dashboards and KPIs.
• Knowledge of healthcare finance, reimbursement, RVUs, and provider productivity.
• Understanding of value-based care, population health, and quality reporting.
• Excellent presentation and communication skills.
• Strong project management abilities.
• Ability to influence without direct authority.
• Skilled at managing multiple strategic initiatives simultaneously.

Preferred Qualifications

• Bachelor’s degree in healthcare administration or business administration.
• Experience with Meditech, Athena, Epic, or comparable EMR platforms.
• Experience in a rural healthcare setting.

Key Performance Indicators

Success in this position will be measured through improvements in:

• Provider productivity (RVUs and visit volumes)
• Patient access and Third Next Available Appointment
• Referral retention and network leakage
• Practice financial performance
• Value-based care metrics
• Population health outcomes
• Quality measure performance
• Revenue cycle performance
• Dashboard development and reporting accuracy