Director of People Operations

Casa Palmera; San Diego (CA); On-site; USD 115,000 - 130,000; Full time

Job summary

Casa Palmera is seeking a Director of People Operations to support facility employees, boost engagement, and ensure regulatory compliance. Reporting to the CEO, you will oversee onboarding, training, and metrics analysis while guiding supervisors and staff on HR processes.

The role requires at least 5 years in Employee Relations, strong HR law knowledge, and proficiency with HRIS/ATS. This on-site position is based in Del Mar, CA with a salary range of $115,000–$130,000 annually.

Qualifications

• Bachelor’s degree preferred
• At least 5 years’ experience in Employee Relations
• Strong knowledge of HR Law
• Strong computer literacy with standard office software (Word, Excel, Outlook, PowerPoint)
• Proficiency with HRIS & ATS preferred

Responsibilities

• Monitor adherence to state, federal and regulatory requirements
• Oversee budget alignment and FTE management based on census variance
• Oversee HR training compliance to ensure regulatory requirements are met
• Manage New Employee Orientation to ensure comprehensive onboarding
• Address employee complaints and coordinate with Corporate HR for resolution
• Oversee job postings in Smart Recruiter and improve candidate experience
• Support leadership during disciplinary discussions and terminations
• Provide oversight of employee feedback and performance reviews
• Coach leadership on people management and conflict resolution
• Develop and oversee the Employee retention program
• Assess HR initiatives and measure ROI to support business strategies
• Educate leadership on HR issues and legal risks
• Partner with leaders on compensation, benefits, and talent acquisition
• Communicate HR, compensation and benefits policies
• Conduct exit interviews

Skills

HR knowledge

Employee relations

Communication

Legal compliance

Education

Bachelor's degree

Tools

HRIS

Applicant Tracking System

Microsoft Office

Job description

Position Summary:

The Director of People Operations carries out responsibilities to support facility employees, increase employee engagement, improve operational effectiveness and ensure employee compliance to state, federal and regulatory requirements. Under the direction of the Chief Executive Officer, this position is responsible for ensuring the proper onboarding and training of employees as well as collect, analyze and disseminate pertinent information to supervisors, administrative staff and employees.

Essential Job Functions:

• Monitor adherence to state, federal and regulatory requirements
• Exercises position control for the facility ensuring alignment with facility budget and FTE management based on flexing, average rate of pay, and census variance.
• Oversight on HR training compliance to ensure all staff members meet or exceed compliance for regulatory, state and federal training requirements.
• Oversees New Employee Orientation to ensure that all staff members are on-boarded within company standards and receive a comprehensive orientation to the facility processes and procedures.
• Takes employee complaints, investigates these complaints from a neutral position, and coordinates with the Corporate HR Department the resolution of the complaint/investigation.
• Oversees the posting of positions in Smart Recruiter and works with facility leadership to oversight the time to touch and candidate experience.
• Supports facility leadership during employee disciplinary discussions and terminations.
• Provides oversight of the employee feedback and company review process to ensure employees are receiving adequate feedback regarding their performance within the organization.
• Coaches and trains leadership staff on the leadership of people, resolving conflict, having difficult conversations, the importance of feedback, and other related topics.
• Develops and oversees the Employee retention program to include recommendations for employee engagement.
• Responsible for the assessment of HR initiatives and measurement of return on investment (ROI) to support business strategies
• Educates facility leadership on HR issues and legal risks.
• Partners with facility leaders in all areas of HR including but not limited to compensation, benefits, and talent acquisition to reduce potential risk
• Communicates policies pertaining to Human Resources, compensation and benefits to employees and management.
• Conducts exit interviews.

Knowledge, Education, & Experience:

• Strongcomputerliteracy withproficiencyinstandardofficesoftwaresuchasMicrosoftWord,Excel,Outlook,andPower Point
• ProficiencywithHumanResourcesInformationSystems&ApplicantTrackingSystempreferred
• Bachelor’sDegreeinrelateddisciplinepreferred
• At least 5 years’ experience in Employee Relations
• Strong knowledge of HR Law

Employment Status: Full-Time

Schedule: Exempt

Work Location: On-Site in Del Mar, CA

Compensation: Pay Range: $115,000 - $130,000/annually