Director of People Operations

Aaron's Estate Sales LLC; Ferndale (MI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off & Paid Holidays

Opportunities for advancement

Direct line to CEO

Job summary

Aaron's Estate Sales LLC is seeking a Director of People Operations to lead the full employee lifecycle, optimizing recruitment, onboarding, and staff performance management. This hands-on leadership role will ensure alignment with company goals and drive accountability within a team of over 50. The ideal candidate has a solid HR background, strong organizational skills, and a commitment to fostering a performance-driven culture.

Qualifications

• 3–7 years experience in HR, recruiting, or operations roles.
• Experience managing 25+ employees.
• Comfortable hiring, coaching, and terminating staff when necessary.
• Ability to juggle multiple departments and priorities.

Responsibilities

• Manage job postings, candidate sourcing, resume screening, and interview coordination.
• Own and continuously improve onboarding systems.
• Monitor employee stats and output using internal tools.
• Maintain oversight of employee morale and conduct.

Skills

Team Management

Talent Acquisition

KPI Management

Coaching

Organization

Data-driven

Effective Communication

Education

Bachelor's degree in Human Resources or related field

Tools

Microsoft 365

CRM software (Go High Level)

Project Management tools

Job description

Job Title: Director of People Operations

Division: Division 1 – People Operations

Location: Ferndale, MI (Metro Detroit – On-Site/Hybrid)

Employment Type: Full-Time

Compensation: $65,000–$85,000/year, based on experience + Health, Vision, Dental, PTO

About Us

Aaron’s Estate Sales and Block Auction House are industry leaders in estate liquidation, auctions, and resale. With over 50 team members across multiple markets, we are committed to delivering high-value outcomes for clients while building a culture of ownership, excellence, and performance.

Our CoreValues: We are transparent, accountable, results-oriented, disciplined, aligned, and inspirational in everything we do.

We’re not building a bureaucratic HR department — we’re building a results-driven People Division that supports, aligns, and elevates the entire team.

The Opportunity

We’re hiring a Director of People Operations to oversee and optimize the full employee lifecycle — from recruiting and onboarding to KPI tracking, performance management, corrections, and terminations when necessary.

This is a hands-on leadership role. You’ll report directly to the CEO and manage the systems, standards, and accountability that keep a 50+ person team moving in alignment with company goals. Your work will ensure that the right people are in the right roles — trained, supported, and producing at a high level.

Core Responsibilities

Talent Acquisition & Hiring

Manage job postings, candidate sourcing, resume screening, and interview coordination

Run first-round interviews to assess values alignment and role fit

Partner with department heads to make fast, informed hiring decisions

Onboarding & Training Compliance

Own and continuously improve onboarding systems and training follow-through

Track completion of training modules and probation milestones

Ensure every new hire understands expectations and ramps up effectively

KPI Management & Staff Accountability

Monitor employee stats and output across divisions using internal tools and CRMs

Flag dips in performance, missing KPIs, or untrained personnel — and lead correction conversations

Track and enforce completion of daily training and staff targets

People Performance & Culture Management

Maintain oversight of employee morale, conduct, and communication standards

Coach staff and managers on accountability, ownership, and alignment

Intervene quickly when conduct or production is off-track

Disciplinary Action & Termination

Handle documentation and conversations around corrective actions

Lead difficult conversations with professionalism and confidence

Make and execute termination decisions where necessary

Leadership Support & Policy Enforcement

Be a reliable partner to the CEO and leadership team in managing people across all divisions

Uphold company policies, training standards, and expectations consistently

Ensure compliance with employment laws and internal procedures

Internal Communication & Systems

Act as the bridge between leadership and the team — surfacing issues, bottlenecks, and wins

Maintain strong documentation and internal dashboards for hiring, onboarding, and staff KPIs

Regularly audit and improve systems to scale effectively

You Might Be a Fit If You...

• Have 3–7 years experience in HR, recruiting, or operations roles with team management
• Have managed 25+ employees and know how to drive accountability without creating fear
• Are comfortable hiring, coaching, correcting, and — when necessary — terminating staff
• Have a natural eye for talent and can spot who’s aligned (and who’s not)
• Can juggle multiple departments, personalities, and priorities without dropping the ball
• Are deeply organized, tech-savvy, and driven by data, systems, and results
• Are confident working directly with the CEO and pushing leadership decisions forward
• Care about culture — but believe that strong culture is built through performance, not perks

Tools We Use

• Microsoft 365 (Teams, Excel, Outlook, SharePoint)
• Go High Level (CRM)
• GrandCentr.al (Project & Workflow Management)
• RingCentral

Salary Range: $65,000–$75,000/year based on experience and skill set

Health, Dental, and Vision Insurance

Paid Time Off & Paid Holidays

Opportunities for advancement in a fast-growing company

Direct line to CEO and a seat at the leadership table

A team that cares about performance, accountability, and building something meaningful

How to Apply

Email your resume and a short message to [e-mail] explaining why you're the right person to lead our People Operations Division.

This role is the backbone of our entire company. If you're ready to own it — let's talk.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Retail

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