Director of People Communications & Experience

HackerOne; San Francisco (CA); On-site; USD 188,000 - 211,000; Full time

Job summary

Join a forward-thinking company as the Director of People Communications & Experience, where you'll shape the culture through strategic communication and compelling storytelling. This role emphasizes internal communications, employee engagement, and employer branding, allowing you to make a significant impact on how employees connect with the organization. With a flexible work approach, you'll collaborate with diverse teams to enhance the employee experience and foster a strong sense of belonging. If you have a passion for creating inclusive environments and driving cultural initiatives, this opportunity is perfect for you.

Benefits

Health insurance (medical, vision, dental)

Equity stock options

Retirement plans

Unlimited PTO

Paid maternity and parental leave

Flexible Work Stipend

Qualifications

• 8+ years in internal communications, employer brand, or employee experience.
• Strong writing and narrative development skills.

Responsibilities

• Design and lead internal communications strategy for the company.
• Curate and oversee employee experiences and cultural moments.
• Develop and own Employer Value Proposition to attract talent.

Skills

Internal Communications

Employer Branding

Employee Experience

Strategic Communication

Storytelling

Education

Bachelor's Degree in Communications or related field

Job description

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Director of People Communications & Experience

Remote Location: Seattle, WA; San Francisco Bay Area; Austin, TX; or Washington, DC

Position Summary

As our Director of People Communications & Experience, you will shape how employees connect with our culture — through clear communication, compelling brand storytelling, and thoughtful experiences. This role is responsible for driving internal communications strategy, leading culture-focused programming and events, stewarding our employer brand, and overseeing the strategic direction of our Workplaces function.

You will work closely with the People leadership team, Talent Acquisition, and Marketing to help attract top talent, reinforce a strong sense of connection and belonging, and bring our values to life in everyday moments.

At HackerOne, we embrace a Flexible Work approach, enabling our team members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in Seattle, WA; San Francisco Bay Area; Austin, TX; or Washington, DC; and the surrounding metropolitan areas to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen our team and company culture.

Key Responsibilities

Internal Communications

• Design and lead the company-wide internal communications strategy to drive clarity, alignment, and cultural connection.
• Implement programs that engage, inspire, and align employees with HackerOne’s brand, mission, values, and key initiatives.
• Champion a flexible workplace by supporting both global hubs and remote teams, introducing best practices that adapt to varied workstyles, and driving a strong documentation-first culture that keeps everyone aligned and informed.
• Craft and support executive communications for key leaders and company-wide initiatives.
• Evolve internal communications channels (All Hands, newsletters, Slack, intranet) to improve reach and relevance.
• Build toolkits and frameworks for manager and leader communication.
  
  

Employee Experience & Culture Activation

• Curate and oversee the calendar of employee experiences and cultural moments, both virtual and in-person.
• Lead the strategy for our company hubs and Workplaces to ensure centralized locations support collaboration, connection, and a consistent employee experience.
• Bring intentionality to milestone moments (onboarding, anniversaries, celebrations) that reinforce pride and inclusion.
  
  

Employer Brand & Talent Attraction

• Develop and own our Employer Value Proposition (EVP), ensuring it resonates with both candidates and employees.
• Partner with Talent Acquisition and Marketing to activate the brand through career content, social campaigns, and reputation platforms (e.g., LinkedIn, Glassdoor).
• Co-lead recruitment marketing efforts in partnership with Talent Acquisition, including management of an external agency to increase creative capacity and output.
  
  

You’ll Be Successful in This Role If You…

• Are a strategic communicator with a gift for storytelling and a keen understanding of how communication and experience shape culture.
• Think holistically about the employee journey and how each touchpoint reinforces connection, brand, and belonging.
• Thrive in cross-functional partnerships, influencing outcomes through trust and clarity.
• Can balance big-picture strategy with hands-on execution through a small team and extended collaborators.
• Are passionate about creating inclusive, human-centered experiences that align with business priorities.
  
  

Minimum Qualifications

• 8+ years of experience in internal communications, employer brand, employee experience, or a related field.
• People-first mindset with the emotional intelligence to support teams through change, challenge, and growth
• Proven track record owning company-wide comms and executive messaging.
• Experience partnering on employer branding or talent marketing initiatives.
• Strong writing and narrative development skills.
• Prior experience shaping workplace or hub strategy is a plus.
  
  

Compensation Bands:

Tier Guide

• Tier A $188K – $211K
• Offers Equity
• Tier B $169K – $211K
• Offers Equity
• Tier C $159K – $199K
• Offers Equity
  
  

Job Benefits:

• Health (medical, vision, dental), life, and disability insurance*
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program
• Flexible Work Stipend
• Eligibility may differ by country
  
  

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.