director of patient services

Mai Placement; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

A well-established LHCSA in Brooklyn seeks a hands-on Director of Patient Services (DPS) to lead clinical operations. The ideal candidate will have a strong nursing background, proven leadership skills, and the ability to improve documentation standards. Responsibilities include supervising staff, training new hires, and ensuring compliance. This role offers a competitive salary of $150-180K.

Qualifications

• Minimum 2 years of clinical leadership experience in home care.
• Proven ability to implement systems that improve documentation.

Responsibilities

• Supervise and support a clinical team of nurses and aides.
• Train and onboard new clinical staff.
• Review and improve documentation for compliance.

Skills

Management

Interpersonal Skills

Staff Development

Russian

Education

NYS-licensed Registered Nurse (RN)

Job description

Director of Patient Services DPS – RN

Brooklyn, NY

150-180K

Position Overview
A well-established LHCSA with a growing census is seeking a hands-on Director of Patient Services (DPS) to lead and build out its clinical operations. This leadership role involves hiring and training nurses and aides, improving documentation standards, and developing a high-functioning, full-time clinical team. The DPS will also oversee field staff and coordinate closely with administrative leadership. The agency is seeking a disciplined and energetic individual with the people skills and initiative to take ownership of both clinical and operational outcomes.

The Ideal Candidate

• NYS-licensed Registered Nurse (RN)

• Minimum 2 years of clinical leadership experience in home care (LHCSA preferred)

• Strong management and interpersonal skills — can build trust, correct issues, and drive performance

• Proven ability to implement systems that improve documentation and compliance

• Skilled in staff development, including training aides and mentoring nurses

• Comfortable overseeing field staff and coordinating with other departments

• Russian language skills are a plus

• Key Responsibilities

  • Supervise and support a clinical team, including 2 full-time nurses, NHTD service coordinators, and approximately 5–6 field nurses and aides

  • Transition the agency from a per diem-heavy model to a stable, full-time nursing team

  • Train and onboard new clinical staff, including aides and service coordinators

  • Review and improve documentation for compliance and quality assurance

  • Collaborate with intake, scheduling, and administrative staff

  • Help lead clinical meetings, performance reviews, and ongoing training

  • Assist in building a supportive and accountable team culture

  • Occasionally visit patients in the field for context and alignment

  What Success Looks Like (First 6–12 Months)

  • A reliable, well-trained full-time clinical team is in place

  • Field and in-office staff are aligned with clear expectations and workflows

  • Documentation standards are elevated, with consistent QA oversight

  • The agency has a clear structure in its clinical leadership and communication

  Email resume to: [e-mail]