Director of Patient Experience & Care Excellence

Vsquared; Cambridge (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

Bios Life is seeking a Director, Patient Experience Lead to own and continuously improve the end-to-end patient experience across Screening and Survivorship. You will map the journey across digital, clinical, operational, and human touchpoints, defining standards and measuring success to differentiate the Bios Life experience.

The role requires cross-functional partnership with Product, Technology, Commercial, Marketing, Clinical, and Care Teams, with a focus on scalable, high-touch service

Qualifications

• Significant experience in patient experience, consumer experience, commercial operations, or related disciplines.
• Experience mapping and improving complex customer or patient journeys across digital and human touchpoints.
• Strong analytical skills to translate feedback into actionable improvements.

Responsibilities

• Own end-to-end patient experience across Screening and Survivorship service lines.
• Map the patient journey across digital, clinical, operational, and human touchpoints.
• Establish standards, KPIs, and dashboards to measure experience quality and identify friction.

Skills

Patient experience

Consumer experience

Commercial operations

Service design

Healthcare operations

Job description

Bios Life is seeking a Director, Patient Experience Lead to own and continuously improve the end-to-end patient experience across Screening and Survivorship. You will map the journey across digital, clinical, operational, and human touchpoints, defining standards and measuring success to differentiate the Bios Life experience.

The role requires cross-functional partnership with Product, Technology, Commercial, Marketing, Clinical, and Care Teams, with a focus on scalable, high-touch service