Director of Patient Access

Expert Technology Services; Lake Charles (LA); On-site; USD 120,000 - 180,000; Full time

Job summary

Expert Technology Services is seeking a Director of Patient Access to provide strategic and operational leadership for Patient Access services across the health system. The role ensures timely, accurate, efficient, and patient-centered access to care while optimizing front-end revenue cycle performance.

Responsibilities include overseeing registration, eligibility verification, prior authorization, financial clearance, patient estimates, counseling, and POS collections.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field; Master's preferred.
• 7-10 years of progressive experience in Patient Access, Revenue Cycle, or healthcare operations.
• Minimum 5 years of management experience, including leadership of managers or supervisors.
• Experience managing Patient Access in an acute-care hospital or multi-site health system preferred.
• Expertise in registration, insurance verification, authorization, financial clearance, patient estimates, financial counseling, and POS collections.
• Proven track record of improving operational KPIs and revenue cycle outcomes.

Responsibilities

• Provides strategic and operational leadership for Patient Access services across the health system.
• Ensures timely, accurate, efficient, and patient-centered access to care.
• Optimizes front-end revenue cycle performance.
• Oversees hospital registration/admissions, ED registration, pre-registration, insurance eligibility and benefits verification, prior authorization, financial clearance, patient estimates, financial counseling, POS collections, and related activities.
• Establishes standardized processes and performance expectations for Patient Access operations.
• Ensures accountability and consistency across all Patient Access functions.
• Collaborates with Revenue Cycle, Finance, Clinical Operations, Case Management/Utilization Management, IT, Managed Care, and leadership from hospital and ambulatory settings.
• Leads initiatives to improve operational KPIs and front-end revenue cycle outcomes.
• Manages and develops Patient Access teams, including managers and supervisors.
• Responsible for achieving both operational and financial objectives related to patient access and revenue cycle.

Skills

Leadership

Healthcare Admin

Revenue Cycle

Patient Access

Multi-site Experience

Education

Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field

Master's degree preferred

Job description

Job Summary (List Format): Director of Patient Access

• Provides strategic and operational leadership for Patient Access services across the health system.
• Ensures timely, accurate, efficient, and patient-centered access to care.
• Optimizes front-end revenue cycle performance.
• Oversees hospital registration/admissions, emergency department registration, pre-registration, insurance eligibility and benefits verification, prior authorization, financial clearance, patient estimates, financial counseling, point-of-service collections, and related activities.
• Establishes standardized processes and performance expectations for Patient Access operations.
• Ensures accountability and consistency across all Patient Access functions.
• Collaborates closely with Revenue Cycle, Finance, Clinical Operations, Case Management/Utilization Management, IT, Managed Care, and leadership from hospital and ambulatory settings.
• Leads initiatives to improve operational KPIs and front-end revenue cycle outcomes.
• Manages and develops Patient Access teams, including managers and supervisors.
• Responsible for achieving both operational and financial objectives related to patient access and revenue cycle.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field required (or equivalent education/experience); Master's degree preferred.
• 7 10 years of progressive experience in Patient Access, Revenue Cycle, or healthcare operations.
• Minimum 5 years of management experience, including leadership of managers or supervisors.
• Strongly preferred: Experience managing Patient Access in an acute-care hospital or multi-site health system.
• Demonstrated expertise in registration, insurance verification, authorization, financial clearance, patient estimates, financial counseling, and point-of-service collections.
• Proven track record of improving operational KPIs and revenue cycle outcomes.