Director of Partner Success: Growth & Value Lead

Metropolis; Chicago (IL); On-site; USD 150,000 - 175,000; Full time

Job summary

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and act as their trusted advocate across product, data, operations, and finance. Reporting to the VP of Partner Success, you will translate partner objectives into cross-functional initiatives, deliver high-quality reporting, and unlock growth opportunities within your portfolio.

The role focuses on retention and value delivery rather than traditional sales, with responsibilities spanning financial

Qualifications

• 5+ years in client success, account management, or strategic role
• Strong financial acumen, including P&L and budgets
• Clear written and verbal communication with cross‑functional teams and executives
• Maintain high responsiveness and follow-through on commitments
• Owns projects and drives them to completion independently
• Builds trusted relationships across multiple levels of partner organizations
• Translate data into clear, persuasive value narratives for updates and reviews
• Willingness to travel 5–10% for meetings and events
• Experience leveraging AI tools to transform workflows

Responsibilities

• Own end-to-end partner success and retention for strategic portfolio
• Serve as day-to-day relationship owner and internal advocate across teams
• Understand partner objectives, budgets, and goals; align Metropolis outputs
• Manage portfolio P&L and ensure financial targets are met
• Lead weekly updates, Monthly and Quarterly Business Reviews with partners
• Promote new Metropolis initiatives and drive adoption of offerings
• Grow portfolio by adding new accounts and expanding services
• Maintain executive-level trust through delivery and ownership
• Coordinate cross-functional responses to partner escalations and root causes
• Voice partner needs in product, operations, and data discussions

Skills

Partner management

Financial acumen

Executive communication

Cross-functional collaboration

Data storytelling

Account growth

Project ownership

Relationship building

Travel readiness

AI tools usage

Job description

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and act as their trusted advocate across product, data, operations, and finance. Reporting to the VP of Partner Success, you will translate partner objectives into cross-functional initiatives, deliver high-quality reporting, and unlock growth opportunities within your portfolio.

The role focuses on retention and value delivery rather than traditional sales, with responsibilities spanning financial